Digital Services & Member Engagement Manager

Critères de l'offre • Métiers : • Head of Customer Service • \+ 2 métiers • Diplômes : • No Diploma • Compétences : • English • Lieux : • Geneva • Conditions : • Permanent contract • Salary not specified • Full Time Critères de l'offre • Métiers : • Head of Customer Service • \+ 2 métiers • Diplômes : • No Diploma • Compétences : • English • Lieux : • Geneva • Conditions : • Permanent contract • Salary not specified • Full Time L'entreprise : LHH ## The Adecco Group Switzerland Plus d'infos sur LHH Description du poste ## We are seeking a Digital Services & Member Engagement Manager to lead the development and growth of a strategic portfolio of digital services delivered to an international network of members. Responsibilities • Define and drive the strategy for a portfolio of digital services (offering, roadmap, evolutions) • Support the growth of the program through new member acquisition and expansion of existing accounts • Act as the main point of contact for member organizations, building strong, trust-based relationships • Understand member needs, lead workshops, and ensure high levels of engagement and satisfaction • Collaborate closely with technical teams to guide product and service evolution (prioritization, delivery follow-up, quality) • Contribute to the development of the offer (pricing, service offerings, additional modules) • Operate in a complex international environment involving multiple stakeholders • Prepare reporting and produce strategic documentation in English • Drive continuous improvement based on user feedback and performance insights Profile • 10+ years of experience in digital services management, customer success, product/service management, or account management • Strong client-facing experience with a focus on engagement, retention, and account development • Ability to work at the intersection of business and technology • Experience in complex, multi-stakeholder environments (e.g. international, public sector, large ecosystems) • Excellent communication and facilitation skills (workshops, presentations, stakeholder interactions) • Strong written communication skills in English. Other languages are a plus. \#LI-AP2 \#LI-Hybrid