Senior IT Systems & Network Administrator

• 13 octobre 2026
• 100%
• Indefinite duration
• English (Fluent), French (Intermediate)
• Chemin de Clarens 19, 1815 Clarens
• Log in to see the salary estimate from jobup.ch

Job Summary ##

We are looking for an experienced and operational IT professional to take operational responsibility for the school's daily IT environment.

This is a senior technical position based on campus, combining systems administration, enterprise networking, and high-quality user support.

The successful candidate will autonomously diagnose and resolve complex incidents, maintain the reliability of essential IT services, and anticipate problems before they disrupt teaching and learning.

They will serve as the key on-site IT contact for staff and work closely with regional and global IT teams, following Group technical standards, security policies, and change management procedures.

The role requires solid technical judgment, clear communication, and the ability to plan, prioritize, and carry out work with limited daily supervision. This is a hands-on position rather than a team management role.

Key Responsibilities

campus IT Operations and Technical Responsibility

• Assume daily responsibility for campus IT operations, from incident triage and diagnosis to resolution, documentation, and follow-up.
• Autonomously prioritize support requests and operational tasks, with particular urgency for incidents affecting classes, exams, and essential school services.
• Proactively monitor recurring issues, service health, and technological risks; recommend and implement practical improvements within delegated authority.
• Act as the senior on-site technical contact, coordinating with school stakeholders, IT colleagues, and external vendors; escalate significant incidents with clear technical evidence and business impact.

Systems, Microsoft 365, and Identity Management

• Administer Microsoft 365 and Microsoft Entra ID, including users, groups, licenses, role-based access permissions, authentication, and account lifecycle processes.
• Operate and troubleshoot Exchange Online, Microsoft Teams, and SharePoint Online, including mailboxes, collaboration services, and access-related incidents.
• Support secure identity practices, including multi-factor authentication (MFA), access controls, and the implementation of centrally defined security policies.
• Investigate service degradation, authentication failures, and device-to-cloud integration issues, identifying root causes and implementing controlled fixes.

Endpoint and Device Management

• Administer Windows endpoints via Microsoft Intune, including enrollment, device configuration, application deployment, policy enforcement, and troubleshooting.
• Support Apple Macs and iPads via Jamf and maintain compliant and reliable device configurations in accordance with Group standards.
• Manage provisioning, deployment, replacement, upgrade, and end-of-life processes for staff devices and shared school devices.

Network and Infrastructure

• Ensure practical operation and advanced troubleshooting of the campus wired and wireless network, including switches, access points, network connectivity, and associated services.
• Use Cisco Meraki management and diagnostic tools, when authorized, to investigate client connectivity, switch ports, Wi-Fi performance, and infrastructure alerts.
• Diagnose issues involving TCP/IP, DHCP, DNS, VLAN, switch and routing fundamentals, wireless authentication, and Internet connectivity; distinguish between endpoint, local network, and upstream service faults.
• Perform approved network changes, equipment replacements, and on-site deployments in coordination with regional or global IT; maintain accurate configurations and documentation.
• Work with connectivity and network service providers to restore service and prevent recurring incidents.

User Support and Classroom Technology

• Provide second-line support and senior escalation for complex issues related to Windows, Microsoft 365, endpoints, classroom AV/interactive displays, and peripherals, while remaining responsive to urgent daily support needs.
• Assist teachers and staff in using school technology effectively; communicate incident status and practical solutions in accessible, non-technical language.
• Support PaperCut MF / Find-Me printing and cloud telephony, coordinating specialized vendors if necessary.

Security, Documentation, and Projects

• Maintain IT asset records, operational procedures, technical documentation, and useful knowledge base articles.
• Contribute to refresh, upgrade, integration/decommissioning, and continuous improvement projects, autonomously managing assigned on-site activities.
• Enforce information security, confidentiality, and data protection requirements; promptly identify and escalate security incidents or risks in accordance with established procedures.

Required Skills and Experience

• Typically more than 5 years of relevant hands-on experience in IT support