Contact Center Agent – German C1
- Employment type
- Full-time
- Workload
- 80–100%
- Location
- Carouge
- Company
- Accès Personnel SA, 1227 Carouge GE
- First posted
Ref 2580674 | Date: 23 Sept 2026
Accès Personnel SA
Contact Center Agent – German C1
Missions
- Respond to customer requests by telephone, e-mail and other communication channels
- Ensure professional and personalized reception
- Identify the needs of interlocutors and provide them with adapted solutions
- Process and ensure the follow-up of requests and complaints
- Record and update information in internal tools
- Collaborate with different services in order to ensure efficient follow-up of files
- Guarantee a high quality of service and contribute to customer satisfaction
Profile
- Experience within a Contact Center or Helpdesk desired
- German level C1 minimum, indispensable
- Very good command of French, both spoken and written
- Ease with IT tools
- Excellent sense of service and good interpersonal skills
- Dynamic, organized and solution-oriented person
- Resistance to stress and ability to manage several requests simultaneously
- Available quickly
Position at 80% or 100%
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Posted today