Customer Service Representative 80–100% SaaS Enterprise

Do you want to work at the interface between tech, AI, and the real estate world? Do you appreciate contact with people and have a genuine interest in technologies? That is exactly what we offer you!

Your role here is much more than just support: You are the first point of contact for our customers (agencies, real estate managements, brokers, etc.) and an important factor for their success. Even during onboarding, you introduce them to the use of our solutions and the handling of our tools and stand by them when answering their questions. Your role goes beyond support, because thanks to your proximity to the customers, you also recognize new upselling opportunities to contribute directly to their growth.

Us? That is IMMOMIG AG. A solid SME with 35 employees – but we have never lost our start-up spirit! Here there are no silos or processes that slow us down: Devs, Sales, Web designers, Support… everyone pulls in the same direction and really wants to make a difference!

Our product? A real estate CRM – a comprehensive software tool that combines AI and technology, developed specifically for real estate professionals such as brokers, managements, promoters, construction companies, and architectural offices. Furthermore, our real estate portal dreamo.ch offers an integrated solution that ranges from real estate management to marketing and provides numerous marketing opportunities.

What do we offer you? New, bright offices, only 2 minutes from the Düdingen motorway exit – with free parking spaces. In addition to 5 weeks of vacation, you benefit from all public holidays and rest days of the Canton of Fribourg. You will become part of a young and dynamic team and can participate in the various activities that our fantastic CHO (Chief Happiness Officer) organizes throughout the year: Mario Kart tournament, visit to Radio FR, etc.

Your mission? Your work combines consulting, customer loyalty, and sales dynamics and has a direct influence on revenue and growth:

• You accompany our new customers and look after our existing customers so that they not only use our solution, but love it!
• You conduct training sessions for customers, either via video or personally on-site, and help them to use our solution optimally
• You analyze and solve functional problems of the customers so that they can use the software efficiently and profitably
• You ensure that our customers get the best out of our solution, and recognize upselling potential (new functions, user packages, modules)
• You are actively involved in the creation and maintenance of the documentation and the best practices for using our software, to help customers use the software independently (DOCS, FAQ, ...)
• You collect customer feedback and thus deliver valuable information to the internal team to contribute to the further development of our software (improvements, bugs, prioritization).

Your profile? You don't have to fulfill 100% – motivation and drive make the difference with us!

• EFZ in the field of commerce, informatics or equivalent training
• First successful professional experience (2 years), ideally in customer service or in a B2B environment
• Experience in the software and/or real estate industry is an advantage
• Confident handling of IT tools and willingness to learn new technologies
• Proficient on the phone, pedagogically gifted, solution-oriented and able to handle complex inquiries
• Native Swiss German, other language skills are an advantage

If you say to yourself: "Why not me?" – then apply!

And if the offer does not quite fit what you are looking for: Follow us on LinkedIn so as not to miss anything.