Crisis Management Coordinator (M/F)

• 01 July 2026 • 100% • Indeterminate duration • French (Intermediate) • 1200 Geneva Your role ## Within a confidential client, a major player in its sector, you will play a central role in coordinating crisis management around a strategic event. You will drive the preparation, animation, and monitoring of the crisis unit, orchestrating the intervention of multiple business and technical teams (network, systems, development, cybersecurity, support) to ensure service continuity and risk management throughout the event. Your main responsibilities ## • Prepare crisis management plans: scenarios, escalation processes, communication plans, and action procedures. • Coordinate operational teams and conduct simulation tests/exercises to anticipate critical situations. • Ensure real-time management during the event: major incident management, action prioritization, situation point animation, and communication to management. • Conduct post-event reviews (RETEX), identify areas for improvement, and monitor action plans to strengthen organizational and technical resilience. Your profile ## Technical skills • Proven experience in crisis or major IT incident management (Incident/Problem Management, business continuity). • Cross-functional vision of infrastructure, network, system, development, cybersecurity, and supervision/ticketing tool environments. • Solid project management skills: planning, multi-actor coordination, committees, reporting, and external interface management. • Familiarity with crisis, incident, and operational communication management methods and tools. • Excellent written and oral communication in French; ability to simplify between technical and non-technical profiles. • Occasional availability for on-call duties and increased presence during critical events. Skills and mindset • Leadership and legitimacy in a stressful context, ability to decide quickly and with discernment. • Strong sense of priorities, calmness, global vision combined with operational rigor. • Relational ease and empathy, ability to unite multidisciplinary teams. • Rigor, organization, result-oriented, and customer service culture. • Analytical spirit, taste for post-event review, and sense of continuous improvement. • Autonomy, proactivity, and proposal force towards management and operational staff. 1200 Geneva