Team Leader Telemarketing 100% (m/f/d)

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Team Leader Telemarketing 100% (m/f/d) ##

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Do you have experience in outbound telemarketing, enjoy leading people, and keep an overview even with high campaign volumes? For a dynamic telemarketing environment, we are looking for a strong leadership personality who leads, develops, and supports a team operationally in daily business.

TASKS ##

• Functional and disciplinary leadership of a team of telemarketing agents
• Implementation and monitoring of campaign and daily targets
• Steering team performance as well as monitoring quotas and forecasts
• Planning and monitoring of project allocation and team staffing
• Conducting coachings, training, and structured conversation analyses
• Ensuring quality specifications
• Processing customer complaints and operational customer contact
• Ongoing reporting and information exchange with QM and the Telemarketing management

REQUIREMENTS ##

• Commercial basic training or equivalent qualification
• Several years of experience in outbound telemarketing
• Initial leadership experience is an advantage
• Good knowledge of outbound KPIs and campaign logic
• Experience with Dialer/Dialogmaster systems and MS Office
• Very good skills in conversation analysis and coaching
• Strong leadership, reliable, and communicative personality
• Resilience, solution orientation, and decision-making ability under time pressure
• German business fluent; other languages an advantage

WE OFFER ##

• Workload of 100 percent
• Responsible leadership position in outbound telemarketing
• Direct influence on team performance and quality development
• Varied tasks between leadership, coaching, steering, and customer contact

Interested? Send me your complete documents now to tloescher@induserv.ch.

Any questions? Just call us, we are happy to provide you with competent information!

Induserv (Aarau) AG
Tim Löscher
Rain 28
5000 Aarau
062 834 75 00
tloescher@induserv.ch

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Work location ###

Wohlen AG

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Industry ###

Diverse

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Contact person ###

Induserv (Aarau) AG
Tim Löscher
Rain 28
5000 Aarau
062 834 75 00
tloescher@induserv.ch