Head of IT Department

Become part of the Valais rescue services at KWRO!

Die Kantonale Walliser Rettungsorganisation (KWRO) in Siders is the heart of the Valais rescue services. It provides its services on behalf of the State of Valais and operates the emergency medical call center 144.

Your challenge:

As part of its activities, KWRO is looking for a Head of IT Department, responsible for the availability, security, and future viability of the IT and telecommunications environment in a critical setting of medical emergency care.

Your main tasks:

• Ensuring the availability, security, and integrity of the IT and telecommunications infrastructure, especially the emergency medical call center 144.
• Ensuring business continuity and IT crisis management, including cyberattacks, physical damage, as well as failures of critical locations or suppliers.
• Definition and implementation of the IT strategy, governance, and standards in cooperation with the Executive Committee.
• Responsibility for IT security, risk management, and data protection, including the function as DPO.
• Leading IT projects, further development of systems, and technological innovation, particularly the evaluation and governance of the use of AI.
• Ensuring the quality, governance, and use of the organization's data.
• Leadership, development, and organization of a small IT team, with a focus on securing competence and service continuity.
• Management of external service providers, contracts, public tenders, and IT budgets.
• Definition, further development, and monitoring of IT processes, quality standards, and performance indicators.
• Representation of the organization in technical networks and committees of the West Swiss emergency medical call centers.
• Active participation in the Executive Committee, particularly regarding strategy, risk management, budget, and performance control.
• Ensuring availability during major crises and participation in the technical on-call service.

Your profile:

• Training as an IT engineer or equivalent qualification.
• Several years of experience in managing critical IT infrastructures, ideally in the health, safety, or emergency sector.
• Sound knowledge of IT quality and security standards, particularly ITIL / ISO 20000 and ISO 27001.
• Training or certification in the field of data protection / DPO (or willingness to complete this training upon taking the position).
• Experience in team leadership and project management.
• German or French as a native language as well as very good knowledge of the other language.

Your personal strengths

• Strong ability to manage crisis situations and make decisions under pressure.
• Leadership and ability to lead and motivate a small technical team.
• Strong negotiation and communication skills, especially in dealing with contracts and suppliers.
• Careful and structured way of working as well as a strong sense of responsibility and confidentiality.
• Very good written expression skills.
• Organizational talent as well as the ability to set priorities, plan, and develop concepts.
• Independence, initiative, and self-reflection.
• Enjoyment of working in a multidisciplinary environment.

We offer:

• A meaningful task in the heart of the rescue chain, where the reliability of the IT systems is of decisive importance.
• A demanding and innovative technological environment at the interface of IT, telecommunications, cybersecurity, data, and innovation.
• A strategic role with real room for maneuver as a member of the Executive Committee.
• A great variety of challenges and projects in an environment where crisis management, digital transformation, artificial intelligence, security, and business continuity come together daily.
• A human and multidisciplinary environment in which cooperation, personal responsibility, sense of responsibility, and team spirit are crucial to jointly tackle tasks with great impact.

Work location: Siders

Start date: from July 2027 or by arrangement

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