Team Leader Services (m/f/d)

Become part of our team!

Lead people. Improve processes. Shape the future.

As Raiffeisenbank Region linker Zürichsee, we stand for customer proximity, reliability and regional connection. For our Services department, we are looking for a leadership personality who maintains an overview, sets priorities and actively drives changes forward together with their team.

Application questions instead of cover letters

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What awaits you? ##

You will take over the technical and personnel leadership of our Service team and ensure that the diverse tasks and processes are provided reliably, efficiently and in a customer-oriented manner. In doing so, you will not only keep an eye on day-to-day business, but also recognize potential for improvements and actively develop the area further. You will work closely with the bank management, support them in central issues and, together with your team, make a significant contribution to the successful further development of our bank.

Your main tasks include:

• Overall responsibility for the Services area
• Leadership, coaching and development of employees
• Ensuring smooth and efficient day-to-day business
• Initiating and accompanying changes and further developments within the area
• Close cooperation with the bank management as well as internal and external stakeholders

What your team is responsible for:

Together with your team, you are responsible for central services of our bank in the areas of:

• Customer service with administrative services for our customers
• Back-Office with master data management, payment transactions and accounting
• Controlling and risk control: establishment of purposeful MIS reporting
• Security including implementation and compliance with relevant specifications
• IT in close cooperation with Raiffeisen Schweiz
• Infrastructure including coordination of our external partner as well as preparation of larger maintenance and investment projects for the bank management

What makes this function special:

You take responsibility for a wide spectrum of topics, work closely with the bank management and actively help shape the further development of our service area. In doing so, you develop not only processes, but also the people in your team.

In short: You leave your mark.

What do you bring with you? ##

• Several years of experience in the personnel leadership and development of employees
• Sound experience in the back-office, operations or service environment, ideally in banking
• Higher business administration or banking vocational training
• Entrepreneurial thinking as well as the ability to implement changes pragmatically and sustainably
• High level of personal responsibility, decisiveness as well as the ability to set priorities and maintain an overview in a broad area of responsibility