Technician / Supporter (2nd Level) IT, Network & Entertainment Electronics (FR)

What to expect • Processing of technical support requests by phone, email and at the technology counter in French • Providing information on repair status as well as opening and documenting repair cases (RMA) • Carrying out fault diagnoses on devices, components and systems • Testing and preparing devices for further processing at service centers • Regular exchange with suppliers, manufacturers and external service centers • Ensuring a solution-oriented and high level of customer service in the after-sales area • Administrative tasks to comply with internal and external Service Level Agreements (SLA) • Monitoring and controlling RMA processes including compliance with throughput times • Supporting the team in daily support operations as well as deputy representation as needed What you bring • Completed technical or commercial training (EFZ), ideally in the IT or multimedia field • Very good French language skills and German language skills; additional languages are an advantage • Initial experience in technical support or customer service • Comprehensive knowledge and flair in the areas of IT, network technology or entertainment electronics and electrical engineering • Structured and solution-oriented way of working with rapid comprehension • You have in-depth knowledge of Microsoft (Windows), Apple and Google (Android) operating systems • You are strongly customer- and solution-oriented, recognize needs precisely and implement them successfully thanks to empathy and communication skills Benefits • Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau. • Recreation: At least 5 weeks of vacation, plus the option to purchase vacation time and unpaid leave. • Development: Internal training in our own academy as well as financial participation in external further education. • Family: 18 weeks of paid maternity leave with the option to extend and 4 weeks of paid paternity leave. • Insurance: Over-obligatory - 100% salary continuation as well as full financing of daily sickness benefit insurance by the employer. • Mobility: Free parking, financial participation in public transport and pool vehicles for business appointments. Are you interested or do you have further questions? Eveline Icobas is available to answer your questions. About us "Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 employees and generates over one billion in sales. The company exists because one person had the courage to find and take new paths. Our success story shows that through each individual, something great is created together and we love our uniqueness. We set ourselves ambitious goals, and it is very important to us that we act responsibly, promote and challenge each other, and have fun doing what we do every day. Our hiring process • You create your profile in our career portal and apply directly online for the advertised position. • You will receive an immediate confirmation of receipt and within a maximum of 10 working days you will receive feedback on how to proceed. • While you are patient with us, we take the time to personally review your application and define the next steps. • Your documents convince, then we get to know each other with a live video call or in a personal conversation. • The "match" is confirmed mutually. Then we go into the second round of interviews where you get to know your future workplace and team. • YES - we have decided on each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we will prepare your onboarding process.