Head of Reception Hirslanden Bern (a) 100%

Work location: Hirslanden Bern (Klinik Beau-Site, Salem-Spital, Klinik Permanence)
Starting on: 01. December 2026 or by arrangement
Employment type: Permanent
Reference number: 74154

As the largest medical network in Switzerland, we at Hirslanden set standards with our clinics, outpatient surgical centers and emergency stations. First-class medical quality and human well-being are at the center for us.

For our reception area in Bern, we are looking for you as a committed leader with foresight, a pronounced understanding of people, quality and hospitality, as well as a high demand for service excellence.

SOME OF YOUR ADVANTAGES WITH US

• Familial atmosphere with a 'Du' culture and cooperation at eye level
• Modern workplaces in the heart of the city of Bern with the possibility for home office
• Diverse range of benefits (e.g. Publibike, public transport coupons, discount fitness subscriptions etc.)
• Discounted catering options in the restaurants in the clinics
• Extensive further training and development opportunities
• Additional leisure time through the purchase of up to two weeks of vacation

YOUR TASKS ##

• You lead the reception team of Salem-Spital professionally as well as personally and ensure smooth and service-oriented operational business
• At the same time, you assume the overall professional responsibility for the reception in Klinik Beau-Site and Klinik Permanence and lead the site managements both personally and professionally
• You actively help out in the operational daily business, are close to the team and adapt flexibly to the different service hours
• You develop uniform standards and quality requirements for the reception area together with the site managements and ensure their sustainable implementation
• You are responsible for the cross-site further development, standardization and optimization of processes and workflows
• You support projects for the digitalization and further development of administrative processes and workflows
• Furthermore, you assume various leadership tasks such as creating duty rosters, conducting development discussions and leading team meetings

YOUR PROFILE ##

• You have completed training in the hotel industry, hospitality, commercial or medical field
• You have demonstrable experience in the leadership and development of employees and know how to motivate a team and inspire them for a common service culture
• You have a pronounced sense for hospitality, service quality and a professional guest experience
• You enjoy further developing standards and processes, ensuring a high and uniform service quality and lead by example
• You are digitally savvy, have very good user knowledge in the common MS Office programs and work confidently with various digital tools and systems
• You communicate stylistically confident in German as well as very well in French and English and thus bring pronounced multilingualism for the care of our patients and international guests

An overview of all our employment conditions and benefits can be found at: Teamdiagnose - Was uns fehlt, bist du.

For additional information, Bruno Pereira, Leiter Guest Services Hirslanden Bern, is available to you at T +41 31 337 60 23 or bruno.pereirarico@hirslanden.ch. We look forward to you contacting us and applying.

Please note that for data protection reasons we can consider neither paper dossiers (will not be returned) nor applications via e-mail. Please therefore apply exclusively online via this tool.