ICT System Specialist (ECSA) Workplace and Printing

The Direktion Technologie und Innovation (DTI) of the Insel Gruppe is responsible for the planning, further development, and operation of the ICT and medical technology landscape of one of the leading hospital companies in Switzerland. The Workplace & Collaboration team is responsible for the provision, operation, and further development of digital workplace and collaboration solutions in connection with EPIC. It ensures that employees can collaborate securely, efficiently, and independently of location at all times.
EPIC is one of the world's leading hospital information systems and supports the digital management and documentation of patient information as well as clinical and administrative processes.
As an Epic Client System Administrator, you are the central interface between Workplace & Collaboration and EPIC. You ensure that the EPIC workplace solution is optimally integrated, operated, and continuously further developed.

What awaits you

• Administration and further development of the Epic printer and client landscape
• Operation and monitoring of the Epic printer and client infrastructure
• Ensuring the availability and performance of Epic Hyperspace Clients
• Analysis and resolution of Epic Client and Epic Printing malfunctions
• Collaboration in Epic upgrades and system expansions
• Support in Change, Problem, and Incident Management (collaboration in technical 2nd/3rd Level support)
• Co-design in architecture as well as integration and compliance with security regulations
• Leading and implementing release planning as well as the integration of digital workplace solutions
• Implementation of the continuous improvement process
• Advising and training stakeholders, maintaining documentation and inventory data

What you bring with you

• Completed training, preferably as a System Administrator in IT
• Several years of experience in the operation of Windows-based infrastructures
• Preferably experience in the EPIC environment as an Epic Client System Administrator or the binding willingness to complete the corresponding certification promptly
• Experience in the field of server and Citrix environments
• Proven experience in Incident, Problem, Change, and Release Management (ITIL)
• Open personality, high level of communication skills
• Independent, structured way of working and the ability to independently clarify and successfully implement requirements from ICT as well as from the business
• Very good German skills, good English skills in spoken and written form

Our offer

• A motivated team
• A complex service and application landscape
• Attractive working conditions
• Flexible working hours
• A modern workplace A position with a high degree of independence and personal responsibility

Applications from recruitment agencies will not be considered.

Questions about the position?

Further information will be gladly provided by

Dominik Cerullo
Leiter Workplace & Collaboration

+41 79 262 04 62