System Engineer Operations (80-100%)

We ensure that IT simply works for our customers. At iSource, we take responsibility for our customers' IT so that they can concentrate on their core business. We operate, stabilize, and continuously develop IT environments sustainably. In this role, you take on a central position: You manage your own customer portfolio, actively develop their environments, and ensure that requirements result in sustainable solutions. What makes this role special: Responsibility for your own customer portfolio with direct impact; Combination of operations, engineering, and customer work; Opportunity to actively shape standards, processes, and automations; Use of modern technologies including AI in daily operations; Close cooperation within the team and with customers at eye level. What awaits you with us: Lead Engineer role for your customer portfolio; Technical main responsibility for assigned customers (including deputy); Holistic support and continuous further development of the IT environments; Close cooperation with engineering and service management for holistic customer support; Processing of customer requests; Analysis, prioritization, and sustainable solution of incidents, requests, and changes; Structured error analysis and troubleshooting across multiple system levels; Ensuring high service quality and stable customer environments; Direct exchange at the customer's site; Occasional assignments directly at the customer's site; Insight into the real use of IT environments in daily work; Opportunity to understand and further develop solutions directly in the customer context; Further development, standardization & automation: Identification of optimization potential in customer environments and processes; Standardization of recurring processes; Automation to increase efficiency and quality; Use of AI in daily operations: Identification of AI use cases in ticket processing and operations; Co-design and implementation of automations with the support of AI; Active further development of working methods in the team through new technologies; Projects: Participation in projects and independent implementation of sub-projects; Support in the introduction of new solutions and services. What you bring: Education in the field of informatics (system engineering / platform development); Several years of experience in an IT operations or system engineering environment; Sound knowledge of Microsoft technologies (M365, Azure) and infrastructure; Experience in troubleshooting and dealing with complex system landscapes; Initial experience in automation, standardization, and new technologies (e.g., AI); Customer-oriented thinking and clear communication; Independent, structured way of working and sense of responsibility; Driver's license category B; Very good German skills as well as good English skills. What we offer: An environment in which you can take responsibility and help shape things; Exciting and diverse customer environments; A team with strong cohesion and active knowledge exchange; Room for professional and personal development; Modern way of working with flexibility and personal responsibility. Interested? Apply now. We look forward to meeting you! We attach great importance to direct exchange and prefer direct applications.