Clerk Technical Assistance (Breakdown Assistance Coordinator) (m/f/d) 60-100%

Medicall is the unique Switzerland-wide service provider for people worldwide around the clock. Every day, we support people in emergency situations with a lot of passion and expertise - this challenge guarantees an exciting and meaningful activity.

Main tasks

Breakdown assistance, towing service, replacement vehicle: Technical Assistance takes care of vehicle and other property damage. In doing so, we ensure that the inconvenience remains as small as possible. As a contact person for insured persons in Switzerland, we coordinate local assistance and onward travel in various languages. Furthermore, we create insurance certificates for vehicles, receive damage reports (in the event of storms, hail, or floods) or organize the return transport of a vehicle and cost management. Does that sound exciting so far? Then become part of a dedicated team that supports our customers at home and abroad 365 days a year.

• You receive emergencies, organize assistance services abroad and support the organization of transports.
• You ensure the flow of information by proactively contacting customers, their relatives, service providers and business partners at home and abroad.
• You work closely with the internal & external contact persons involved in the case.
• For our exciting range of clients, you process customer requests and find solutions for them.
• You benefit from flexible working hours with different shifts on weekdays as well as on weekends.

Your skills and talents

• Language skills are central in this activity. Therefore, you are business fluent in German, French and English, both orally and in writing. Italian or other languages are an advantage.
• You have a winning, open manner and outstanding communication skills.

You have completed vocational training or a Matura and possess commercial experience.

• You are an organizational talent and always find solutions to different challenges.
• You are technically savvy and can familiarize yourself with the various IT systems without problems in a short time. You are confident in the use of Office.

What our employees appreciate about us

• High degree of personal responsibility
• Employee-friendly shift operation (long-term planning and good shift scheduling)
• Above-average social benefits
• 26 vacation days and from the age of 50, 31 vacation days
• Open and collegial corporate culture with high employee appreciation
• Various discounts on insurance benefits
• Free parking spaces
• There is the option to perform part of the working time in the home office

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