IT Support Engineer / ITSC Specialist (m/f)

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Do you want to apply your technical skills in a versatile IT environment and competently support employees in their everyday tasks? Then a varied role in our IT Service Center awaits you.

As part of our IT Service Center, you are an important point of contact for our employees at home and abroad. You provide support for technical issues related to systems, applications, workstations, mobile devices, and special hardware. At the same time, you help to continuously improve our IT processes, documentation, and technical solutions.

What we offer you ##

• Balanced work-life balance
• A strong and diverse team behind you
• An appreciative leadership culture
• Fast decision-making processes
• Attractive further training opportunities as well as state-of-the-art work equipment
• Team spirit, passion, and a dynamic working environment
• Strong corporate values

Your tasks ##

• Device, Mobile and Workplace Support: You support the administration, configuration, updating, provision, and commissioning of IT devices, mobile devices, peripheral devices, and special technical hardware.
• 1st Level Support: You are the contact point for national and international employees and support them with issues regarding our systems, applications, and IT work tools.
• Incident and Service Request Management: You process malfunctions and service requests in a structured manner within the ticketing system, analyze causes, and ensure sustainable solutions.
• Application Support: You help users with the efficient use of our operational applications and contribute to stable operations.
• On-site and Field Support: You support our employees directly at various locations as needed and assist with installations, device exchanges, error analyses, and technical clarifications.
• IT Processes and Documentation: You document solutions, improve recurring processes, and help to further develop our support processes.
• Participation in IT Projects: You contribute your technical understanding to IT projects and support rollouts, technical improvements, and the introduction of new solutions.
• Collaboration with 2nd-Level Teams: You work closely with various IT specialist teams, coordinate technical clarifications, and support the implementation of solutions.

What awaits you:

A versatile role in the IT Service Center awaits you with exciting tasks in support, the workplace environment, field support, mobile device management, and collaboration with various IT specialist teams.

You are not only responsible for individual tickets, but you also help to implement technical solutions sustainably, improve processes, and ensure stable IT operations for our employees.

In doing so, you work in a dedicated team, gain insight into various IT areas, and can develop professionally.

Your profile ##

• You have completed vocational training, ideally in computer science or logistics, with further training or experience in the IT field.
• You have experience in IT support, workplace support, device management, or in a technical environment.
• You bring good technical understanding and enjoy support, hardware, software, mobile devices, and operational applications.
• You approach malfunctions systematically, think solution-oriented, and find pragmatic solutions.
• You work in a structured, careful, and reliable manner.
• You are customer-oriented, helpful, and communicate in a friendly and clear manner.
• You are proficient in German and English, both written and spoken. French or Italian are an advantage.
• You work independently, are resilient, flexible, and maintain an overview even when handling multiple tasks.
• You are open to new technologies and want to develop professionally.
• You are willing to perform on-call duty occasionally outside of regular working hours.

Next steps ##

After receiving your application documents, we will review them carefully. We strive to provide you with feedback within 1-2 weeks.

We look forward to your application and thank you for your interest in our company as well as your patience during the application process.

Please note that applications on paper will not be considered.

Cover letter is optional

Note for recruitment agencies!
Please understand that we do not wish to use support from recruitment consultants or agencies for this position. We therefore request that you refrain from making corresponding inquiries.