Multiservices Operations Manager (a) 100 %

Multiservices Operations Manager (a) 100 %

• Coordinate daily cleaning, reception, mailroom, logistics, and technical concierge services at the client site
• Organize team activities and guarantee an efficient distribution of resources according to operational needs
• Supervise, support, and mobilize employees in the execution of their missions
• Ensure compliance with procedures, quality standards, as well as safety and hygiene requirements
• Monitor the proper execution of services and implement necessary corrective actions
• Ensure the operational follow-up of external partners and subcontractors
• Be the local point of contact for the client for daily requests and issues
• Monitor performance indicators, document activities, and contribute to the preparation of reports
• Participate in the monitoring of costs, hours, and consumption within the defined budget
• Identify and propose improvements to optimize the quality, organization, and efficiency of services
• Professional or higher education in Facility Management, services, hospitality, building technology, or a comparable field
• Proven experience in the coordination of multiservices or in a similar operational function
• First successful experience in team management, ideally on a client site
• Good knowledge of soft services and interest in technical environments
• Developed sense of service, quality, and customer relations
• Ability to organize several activities simultaneously and to define priorities
• Local leadership, team spirit, and ability to mobilize employees with varied profiles
• Pragmatic, reactive approach oriented towards finding solutions
• Ease with numbers, performance indicators, and standard IT tools
• Excellent command of French and good knowledge of English, German being an advantage