Key Account Manager 80–100 %

--- base: meta-keywords: meta-viewport: width=device-width, title: Key Account Manager 80--100 % (m/f/d) --- Key Account Manager 80--100 % (m/f/d) ====================================== Purpose and goal of the position On behalf of our client, Biella Schweiz AG, we are looking for a convincing personality for the management and further development of strategically important key accounts. Biella is a traditional Swiss brand for products and solutions surrounding organization and modern working worlds. At the same time, the company combines the agility of a lean Swiss organization with the strength of an internationally established group of companies: Biella belongs to the Exacompta-Clairefontaine Group, a leading European group of companies for school and office organization. Furthermore, the group is successfully active in high-growth segments such as art and craft supplies as well as Horeca products. [Exacompta](< ; >) and [Clairefontaine](< ; >) stand for well-known brands, a strong market presence, and a long-term oriented industrial base. For the further development of the Swiss market, we are deliberately not just looking for a classic salesperson. What is required is a personality who can build and sustainably develop customer relationships, but who also brings enjoyment to numbers, data, and commercial contexts. Your task -- far more than customer service You take over an existing portfolio of significant key accounts and further develop these customer relationships in the long term. In doing so, you operate at eye level with purchasing managers and other decision-makers and understand how to connect the needs of your customers with the commercial goals of Biella. Your essential tasks include: * independent management and further development of strategically important key accounts * building and maintaining long-term, partnership-based customer relationships * recognizing and exploiting additional revenue and market potential * processing more complex Excel and customer files as well as structured data exchange with major customers and online retailers * responsibility for the annual sales planning of your customers and markets * preparation and implementation of customer meetings, annual meetings, and negotiations * proposal design as well as participation in price, assortment, and condition topics * advising customers regarding assortment, pricing, and merchandising * analysis and preparation of customer, revenue, assortment, and market data * close cooperation with sales, marketing, and customer service * observation of the market and competition and derivation of suitable measures * participation in internal projects as well as participation in customer events, trade fairs, and industry conferences What you bring For this position, we are looking for a Key Account Manager with substance. You win people over and maintain relationships with joy and professionalism. At the same time, you also feel comfortable when it comes to analyzing numbers, preparing extensive data, or implementing complex customer requirements in a structured manner. Ideally, you possess: * a commercial or comparable basic education * further training in sales, marketing, or a related field is an advantage * several years of experience in B2B sales, ideally in the management of significant customers * a pronounced enjoyment of personal customer service and the building of long-term business relationships * good commercial understanding as well as a high affinity for numbers and data * very good Excel skills and confidence in handling more extensive files and evaluations * experience with ERP systems; SAP knowledge is an advantage * experience with major customers, retail, e-commerce, or comparable distribution structures is welcome * industry knowledge from stationery, office supplies, consumer goods, or a related environment is a plus, but not a requirement * very good German and the ability to communicate confidently in Swiss German in customer contact * French and English skills as an additional plus Personality is important to us You do not have to come from a specific textbook. Rather, the decisive factor is the right combination of your strengths. Perhaps you know the industry excellently and are exceptionally strong in customer service. Perhaps you come from a different environment and, for that, possess extensive key account experience and a pronounced data affinity. Ideally, you combine several of these strengths: customer relationship, commercial understanding, data competence and -- as an additional plus -- industry knowledge. You work independently, think in networks and solution-oriented, and enjoy driving things forward. A hands-on mentality, initiative, and assertiveness are just as much in demand as team spirit and professional communication. What Biella offers you You do not take over a blank slate, but an existing and significant customer portfolio. At the same time, you receive the freedom to further develop this with your ideas, your experience, and your personality. You can look forward to an environment that combines the advantages of a manageable Swiss organization with the backing of a strong European group of companies: * a key position within a lean Swiss organization * the security and strength of the internationally established Exacompta-Clairefontaine Group * an existing portfolio of significant Swiss key accounts * a long-term oriented position with development perspectives * short decision-making paths and direct exchange with the management * a lot of personal responsibility and scope for design * a workload of 80--100 % * flexible work design with the possibility of home office * a careful introduction and support during the transition phase * regular contact with important customers and partners in the Sch