IT Support Engineer / ITSC Specialist (m/f)

• 26 September 2026
• 100%
• Indefinite duration
• Kloten

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Do you want to apply your technical skills in a versatile IT environment and effectively support employees on a daily basis? Then a varied role awaits you with us within the IT Service Center.

As a member of our IT Service Center, you are an important point of contact for our employees in Switzerland and abroad. You provide assistance for technical questions regarding systems, applications, workstations, mobile devices, and specialized hardware. At the same time, you contribute to the continuous improvement of our IT processes, documentation, and technical solutions.

What we offer you ##

• A balanced work-life balance
• A solid and diverse team by your side
• An appreciative management culture
• Fast decision-making processes
• Attractive training opportunities as well as modern work tools
• A team spirit, passion, and a dynamic work environment
• Strong corporate values

Your tasks ##

• Device, mobile, and workstation support: You assist in the management, configuration, update, availability, and commissioning of IT devices, mobile terminals, peripherals, and specialized technical hardware.
• First-level support: You are the point of contact for national and international employees and assist them with questions relating to our IT systems, applications, and tools.
• Incident and service request management: You process failures and service requests in a structured manner within the ticketing system, analyze causes, and ensure lasting solutions.
• Application support: You help users to use our enterprise applications effectively and contribute to stable operation.
• On-site and field support: You support our employees directly on various sites as needed and assist with installations, device exchanges, failure analyses, and technical clarifications.
• IT processes and documentation: You document solutions, improve recurring processes, and contribute to the continuous development of our support processes.
• Participation in IT projects: You bring your technical understanding to IT projects and support deployments, technical improvements, and the introduction of new solutions.
• Collaboration with second-level teams: You work closely with various specialized IT teams, coordinate technical clarifications, and support the implementation of solutions.

What awaits you:

A versatile role within the IT Service Center with exciting tasks in support, the workstation environment, field support, mobile device management, and collaboration with various specialized IT teams.

You are not only responsible for individual tickets but contribute to the sustainable implementation of technical solutions, the improvement of processes, and ensuring stable IT operation for our employees.

You work in a committed team, gain an overview of different IT areas, and can develop professionally.

Your profile ##

• You have completed professional training, ideally in computer science or logistics with additional training or experience in the IT field.
• You have experience in IT support, workstation support, device management, or in a technical environment.
• You have a good technical understanding and enjoy support, hardware, software, mobile devices, and enterprise applications.
• You approach failures systematically, think in a solution-oriented manner, and find pragmatic solutions.
• You work in a structured, careful, and reliable manner.
• You are customer-oriented, helpful, and communicate in a friendly and clear manner.
• You are proficient in German and English, both spoken and written. French or Italian are an advantage.
• You work independently, are resistant to stress, flexible, and maintain an overview even with multiple tasks.
• You are open to new technologies and wish to develop professionally.
• You are prepared to occasionally provide on-call service outside of regular working hours.

The next steps in the process ##

After receiving your application documents, we will review them carefully. We strive to give you feedback within 1 to 2 weeks.

We look forward to your application and thank you for your interest in our company as well as for your patience during the recruitment process.

Please note that applications on paper will not be considered.

The cover letter is optional

Note to recruitment agencies!
Please understand that we do not wish to use consultants or recruitment agencies for this position. We therefore request that you do not send solicitations regarding this matter.