Technical Support Specialist (m/f/d)

Technical Support Specialist (m/f/d)

80–100 %, immediately or by arrangement, Widen AG (Zurich region)

What awaits you at Aliva

Aliva is a Swiss mechanical engineering company with a team of around 30 people, part of the international Normet Group with 1,800 employees. We develop and build machines for shotcrete, which are used worldwide in tunnel construction and for securing excavation pits, among other things.

Our machines run where downtime is expensive: in the tunnel, on the construction site, often far away from Widen. For them to run, you need someone who knows the machine, finds the fault over the phone, and gives the service technician on site the decisive hint. Service is an area we are expanding in Widen – and technical support is its hub. That is what we are looking for you for.

What you do

• You support customers and service technicians with technical questions regarding our rotor machines and their components: troubleshooting, diagnosis, and solution – via telephone, email, or remote.
• You assess incoming service and repair cases technically, define the necessary work, and prepare repairs, overhauls, and conversions administratively and in the system.
• You record inquiries, malfunctions, and recurring problems systematically and investigate their causes.
• You find the right spare part using machine type, serial number, bills of materials, and drawings and support Customer Service with technically demanding inquiries.
• If necessary, you step in in Field Service or in assembly.

In addition, there are two things that make this position special:

• You analyze recurring service cases and derive improvements from them – for product, spare parts, assembly, quality, and service processes. Your findings go directly to Product Management and Engineering.
• You organize product training for service technicians, internal employees, dealers, and customers – and partly conduct them yourself. Share your knowledge.

What is important to us

We are a small team. Therefore, how we work together counts.

• We stand by our commitments. If something does not work as planned, we address it early on.
• We address things directly – openly and respectfully. Even towards the boss.
• We think beyond our own area and keep the other teams, the service, and our customers in focus.
• We decide independently where possible. Ask where necessary.
• We want to develop ourselves. We help each other with this – the drive comes from each person individually.

What you get

• A role with impact: What you solve on the phone runs again in the tunnel the next day.
• A team that helps each other – and colleagues in assembly and engineering sitting two doors away.
• A supervisor who gives you clear and honest feedback and supports you in your development.
• Development opportunities that suit you – whether towards leadership, technical specialization or, if you wish, also in an international environment.

And all this with attractive framework conditions: 40-hour week with annual working hours, at least 25 vacation days, very good pension fund conditions, fully covered accident and daily sickness benefit insurance, free parking spaces, and discounts in the employee restaurant.

What you bring

• A basic technical education, for example as a polymechanic, construction machinery or agricultural machinery mechanic, or automation technician; further training as a technician HF is a plus.
• Several years of experience in service, maintenance, or assembly of machines, including hydraulics and electrics. Ideally, you are familiar with construction machinery or shotcrete technology.
• Confident handling of technical drawings, bills of materials, and schematics as well as an ERP system.
• You explain technical contexts so that they come across even over the phone – calmly, even when it is critical for the customer.
• Good German and English skills in speaking and writing; you deal with customers, dealers, and colleagues from the entire group. Other languages are an advantage.

What this position is not

Not a pure office job and not just processing tickets. Whoever sits here must understand the machine, occasionally roll up their sleeves themselves, and trust the colleagues in the field. And if you also dislike sentences like "That's not my job" and "We've always done it this way," then you are exactly right with us.

Sounds good?

Then we look forward to meeting you. Please submit your CV and a few sentences as to why this position suits you: j4id10421548a j4it1040a j4iy26a