Quality & Complaint Manager 100% (m/f)

Not every workday is an adventure. But it could become one! Leave your comfort zone with us – to discover new perspectives, accept challenges, and unfold your strengths. We at Jansen are looking for you! As an internationally active family business with roots in Eastern Switzerland, we develop and produce steel profile systems as well as plastic products for the construction industry. And we want even more: We want to take new paths, evolve, and seize opportunities – together with you. So apply now and become part of the Jansen family of around 600 people.

To strengthen our team, we are looking for an enterprising, analytically strong, and convincing personality as

Quality & Complaint Manager 100% (m/f)

Quality & Complaint Manager 100% (m/f)

What you will do

• Independent processing and coordination of customer, supplier, and internal quality complaints.
• Management and control of 8D processes as well as taking the lead on task force topics together with the involved specialist departments.
• Conducting root cause analyses, definition and coordination of corrective and preventive measures in coordination with the relevant interfaces.
• Ensuring sustainable solutions by reviewing the effectiveness of implemented measures as well as initiating and implementing quality improvements.
• Active participation in the further development of complaint and quality management as well as the associated processes and methods.
• Contact person for customers, suppliers, and internal departments on all quality-relevant topics and complaints.
• Participation in supplier development projects as well as in the qualification and evaluation of suppliers.

What you bring with you

• Basic technical training with further education at HF/FH level, ideally in quality management
• Several years of professional experience in quality, reclamation, or complaint management in a technical environment
• Experience in dealing with quality methods such as 8D, 5-Why, Ishikawa, or FMEA
• Knowledge of relevant quality standards such as ISO 9001 and ISO 14001
• Very good German and English skills in spoken and written form
• Analytical, structured, and solution-oriented way of working
• Strong communication skills, assertiveness, and enjoyment of cross-departmental cooperation

What awaits you

• A responsible key function with direct influence on the quality and further development of our products and processes.
• Innovative, future-oriented family business, managed in the 3rd generation, world market leader in steel systems
• Corporate culture characterized by responsibility and trust
• Diverse opportunities to contribute your own experience and competencies
• Modern employment conditions (see "Careers" under
• A strong team

Interested? For initial questions, Tom Skaro, Director of QSE & Processes, Tel. is happy to help you. Marion Schmitter, HR Business Partner, looks forward to your online application. j4id10450978jm j4it1043jm j4iy26jm