Customer Service Representative

IT Manager / IT Service Specialist – Ticino
------------------------------------------------

On behalf of one of our important clients, we are looking for an IT professional to join the Eastern Switzerland/Ticino Service Center team.

Main duties

• Technical and organizational management of a small IT team and support to the Service Center Manager, with eventual replacement during their absences.
• Analysis, management, and resolution of issues related to hardware, Office applications, SAP, and server infrastructures.
• Management and monitoring of IT incidents, from intake to resolution, ensuring adequate support to users.
• Participation in IT projects, in particular migrations, implementations, and rollouts.
• Installation, configuration, and commissioning of IT systems at offices, logistics sites, and points of sale.
• Technical support during openings, renovations, and interventions at points of sale.
• Translation of IT content and documentation from German to Italian, maintaining consistency with corporate technical terminology.

Requirements

• Complete training in the IT field (technical degree or equivalent training) and several years of experience in the IT sector.
• Preferable experience in the management and coordination of IT specialists.
• Excellent knowledge of hardware, PC, printers, networks, tablets, and smartphones.
• Solid knowledge of Windows 10 and Microsoft 365; experience with SAP and server infrastructures is welcome.
• Structured, autonomous, and problem-solving oriented approach.
• Excellent knowledge of Italian and German, both written and spoken.
• Category B driving license and availability for regular travel to Gossau (SG) and other company locations.
• Availability for 7x24 on-call service, work outside normal office hours (06:00–22:00), and on Saturdays.
• Resilient, flexible, organized, and team-oriented personality.
• Excellent communication skills and strong customer and service orientation.

Requirements

• Complete training in the IT field (technical degree or equivalent training) and several years of experience in the IT sector.
• Preferable experience in the management and coordination of IT specialists.
• Excellent knowledge of hardware, PC, printers, networks, tablets, and smartphones.
• Solid knowledge of Windows 10 and Microsoft 365; experience with SAP and server infrastructures is welcome.
• Structured, autonomous, and problem-solving oriented approach.
• Excellent knowledge of Italian and German, both written and spoken.
• Category B driving license and availability for regular travel to Gossau (SG) and other company locations.
• Availability for 7x24 on-call service, work outside normal office hours (06:00–22:00), and on Saturdays.
• Resilient, flexible, organized, and team-oriented personality.
• Excellent communication skills and strong customer and service orientation.

###
What we offer:

A professional opportunity within a structured and dynamic reality, with the possibility of assuming a role of responsibility and actively contributing to the development and support of the corporate IT infrastructure.

The search is aimed at candidates of both sexes (L. 903/77 and L. 125/91).

What we offer:

A professional opportunity within a structured and dynamic reality, with the possibility of assuming a role of responsibility and actively contributing to the development and support of the corporate IT infrastructure.

The search is aimed at candidates of both sexes (L. 903/77 and L. 125/91).