Deputy Head of Reception & Guest Relations (a) 80-100%

Work location: Hirslanden Klinik St. Anna | Luzern

Start date: by arrangement

Employment type: Permanent

Reference number: 74950

Do you love personal guest contact, have a sense for first-class service, and like to take on responsibility? Then you are in the right place with us.

At Klinik St. Anna, you combine your experience from upscale hospitality with a meaningful task in everyday clinic life. Together with your team, you ensure that patients and visitors feel welcome and excellently cared for from the very first moment.

YOUR TASKS ##

• You are jointly responsible for a smooth and professional process at the main reception of Klinik St. Anna
• You support the Head of Reception & Guest Relations in the professional and personnel management of around 13 employees and take over representation during absences
• You regularly work shifts at the reception and are present in the operational daily business
• You support the Head of Reception & Guest Relations with team organization, the planning and execution of team meetings, as well as with projects
• You actively commit yourself to the continuous further development of the structural and process organization of the Reception & Guest Relations department
• You take care of the management of the parking garage and the external parking spaces

YOUR PROFILE ##

• You have leadership and professional experience in upscale 4- or 5-star hospitality. Experience in a hospital or clinic environment is an advantage
• You are a front-oriented, conceptually strong, contact- and communication-competent personality and have a commercial education as well as at least three years of professional experience
• Even in hectic situations, you remain calm, friendly, and solution-oriented
• You have good oral and written English skills as well as knowledge of at least one other national language. Italian is an advantage
• You bring sound MS Office skills and are open to getting to know other programs

OUR OFFER

• A familiar environment awaits you, in which mutual support and team spirit count
• We value respectful togetherness and good cooperation
• An attractive mobility concept and financial additional benefits for parents
• Up to 4 additional free days per year thanks to paid changing time
• For only CHF 5.00 per day, you are provided with one meal in our varied staff restaurant as well as coffee, tea, mineral water, and seasonal fruits
• Further terms of employment and offers can be found here

Ready for the next step?

If you have any questions, Sylvia Balthasar, Head of Reception and Guest Relations, at T +41 41 208 34 24 or Rahel Herzog, HR Recruitment Partner, at T +41 41 208 31 49 are happy to assist you.

For data protection reasons, we look forward to your online application.