Customer Manager Elderly and Nursing Homes, 80-100%

Customer Manager Elderly and Nursing Homes, 80-100% Impact In this newly created key position, you will actively shape the growth of Emeda. You will accompany our customers – elderly and nursing homes – from onboarding to long-term customer retention and, as a central contact person, ensure successful cooperation. Main Tasks Onboarding & Implementation: Accompanying new customers throughout the entire onboarding process until the successful integration of the service. Care & Customer Retention: Central contact person for partner facilities, building a trusting and sustainable cooperation, regular customer visits and feedback discussions Coordination: Cooperation with care home management, nursing staff and the Emeda medical team to ensure a high-quality service. Training & Support: Explaining processes, support with organizational questions and ensuring an optimal flow of information. What you need for this Degree from a University of Applied Sciences (FH) or University, preferably Business Administration or medical/nursing training with further training in business administration Min. 5 years of professional experience in the healthcare sector Advantageous: Several years of experience in the environment of elderly homes, nursing facilities or medical practices (knowledge of processes, challenges and needs) Above-average organizational skills Confident and customer-oriented thinking, acting and appearance Strong communication skills and empathy in dealing with nursing and management staff What we offer you Responsible role: you inspire our customers, work closely with the management and act as a knowledge carrier in the company Progressive employment conditions: 26 vacation days, free parking spaces and home office share Motivated team: we maintain a friendly relationship and regularly undertake team events jidf33de2ejm jit0519jm jiy26jm