N1 Support Collaborator M/F

A member of the Sigmalis group, active since 2007 in IT consulting and engineering, Sigmalis Talent Services accompanies companies in the identification and attraction of IT experts and executives, offering a complete recruitment range: permanent placement, contract staffing, temporary missions, and executive search.

Our recruitment expertise for more than 20 years in Suisse Romande, combined with a deep understanding of technological professions and HR challenges, allows us to offer you relevant opportunities in professional environments truly adapted to your expectations. Our priority is to ensure your long-term success, whether you are looking for a permanent position with a client or as a consultant within our team.

Job Description

As part of the reinforcement of its IT team, our client is looking for a Level 1 IT Support Technician.

Your responsibilities

As the first point of contact for users, you provide local IT support and actively participate in the management of the hardware fleet.

In this capacity, you will notably be required to:

• Provide first-level IT support to employees, on-site (telephone, e-mail, ticketing tool).
• Prepare, install, and configure workstations intended for new employees.
• Manage user accounts, access rights, and password resets.
• Assist users in resolving common incidents related to IT environments.
• Intervene on issues concerning:
• Windows 11 workstations
• Microsoft 365 tools
• IT equipment (laptops, screens, printers, and peripherals);
• First-level network connectivity and VPN access.
• Record, qualify, and ensure the follow-up of requests in the ticket management tool.
• Escalate incidents requiring additional expertise to level 2 and 3 support teams in accordance with current procedures.
• Participate in the application of IT service management best practices according to the ITIL framework.
• Contribute to the continuous improvement of service quality and propose ways to optimize IT processes.
• Perform administrative tasks related to the function: documentation, reports, controls, and updating the internal knowledge base.

Profile sought

• CFC in IT or a title deemed equivalent.
• 1 to 3 years of experience in a similar IT support role.
• Excellent analysis, diagnostic, and technical incident resolution skills.
• Good knowledge of Windows 11, Microsoft 365, Android, and Microsoft Intune environments.
• Knowledge of ITIL principles and processes.
• ITIL Foundation certification (v4 or v5) is an asset.
• Strong sense of service and ability to communicate effectively with users of varied profiles.
• Ability to manage several requests simultaneously, to define priorities, and to work in an organized and rigorous manner.
• Fluent French and good knowledge of technical English.

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