Service Engineer IT/OT & Cybersecurity Services 100%

Create a better #TomorrowWithUs Do you want to help shape the future of the railway world together with us? At Siemens Mobility, we are the leading provider in the field of mobility and are constantly expanding our innovative portfolio, which includes rail vehicles, railway automation, electrification solutions, complete railway systems, and accompanying services. With around 800 specialist employees in Switzerland and 39 600 employees worldwide, we shape mobility with passion and are one step ahead of our time. Service Engineer IT/OT & Cybersecurity Services 100% You move at the interface of IT, Operational Technology (OT), and Cybersecurity and ensure that our systems are operated safely, stably, and reliably in the railway environment. In this versatile role, you combine technical expertise with service responsibility, work closely with customers, engineering, and project teams, and make an important contribution to the availability and security of critical infrastructures. Your tasks • You ensure the reliable operation of our IT/OT systems and service platforms, analyze technical malfunctions using monitoring, log, and operational data, and develop sustainable solutions to ensure high service quality. • You support the service organization with technical special topics, escalations, as well as maintenance and service assignments, and assume technical responsibility in demanding operating situations. • You carry out vulnerability analyses and Vulnerability Assessments, support vulnerability and risk management, coordinate patch management measures, and contribute to compliance with cybersecurity and compliance requirements in safety-critical environments. • You are responsible for the technical traceability of systems, maintain asset and lifecycle information, and support obsolescence and modernization topics. • You analyze causes of malfunctions using Root Cause Analyses, create technical reports and recommendations, maintain a structured knowledge database, and contribute to the continuous improvement of services, processes, and standards. • You accompany service projects from planning through handover to operation, work closely with project managers, engineering teams, and external partners, and support customer presentations and technical reviews. Your profile • Completed training or studies in computer science, systems engineering, electrical engineering, automation, communications engineering, or a comparable technical field. • Several years of experience in several of the following areas: • IT infrastructures, networks and communication systems, Windows server environments, virtualization, OT systems, railway technology, Cybersecurity, Service Operations • Knowledge in Incident Management, Problem Management, Root Cause Analysis, Vulnerability Management, Patch Management, as well as Asset Management. • Experience in creating technical documentation as well as a structured and methodical way of working. • Very good German and English skills • Analytical thinking, high customer and service orientation, and enjoyment in solving technical challenges independently. • Readiness for night shifts and on-call duty. You benefit from • an open and flexible working culture at one of the leading companies in the field of mobility in Switzerland • a 40-hour week at a 100% workload • at least 5 weeks of vacation • a workplace at the pulse of railway technology • various employee discounts and further training opportunities • a hybrid working model: balanced work-life balance and more autonomy Our team and location Do you want information about our culture, our values, diversity, and other important topics? Find out here why Siemens is chosen every year as one of the most popular employers in Switzerland, and gain an insight into your new working environment today: Siemens Mobility CV Siemens Mobility as an employer Video Siemens Mobility Interested? Apply today with your CV online on our application platform (button "APPLY"). We only accept applications via our application platform. Only direct applications will be considered for this position. Answers to the most frequently asked questions as well as a contact form can be found at siemens.ch/contact-hr. - We look forward to your complete application. Information for recruitment agencies: Siemens does not accept applications from recruitment agencies for this position. We thank you for your understanding.