Complex Case Manager

Ref 2583108 | Date: 5 Oct 2026

Adecco

Complex Case Manager (m/f/d)

For one of our clients, an important Vaud institution, we are looking for a Complex Case Manager to join its teams as part of a long-term temporary mission.

Responsibilities

• Analyze individual situations requiring an in-depth evaluation of the facts and elements of the file.
• Examine and interpret various supporting documents (income, assets, bank statements, leases, employment contracts, vehicles, etc.).
• Verify the conditions for granting benefits and identify any inconsistencies requiring further investigation.
• Conduct interviews with beneficiaries and collect the information necessary for the processing of files.
• Cross-reference, analyze, and document the information collected.
• Apply legal provisions, directives, and internal procedures.
• Write letters, reports, notes, preliminary findings, and other administrative documents requiring rigor and synthesis skills.
• Ensure the administrative follow-up of decisions made.
• Formulate recommendations and take a position on the examined situations within the respect of the institutional framework.

Profile

• CFC, ES, HES level training, with a specialization in social insurance or law. Holding a Federal Diploma in social insurance or in the legal field is an asset.
• Proven experience in the management and analysis of complex files.
• Experience within a public administration, a social organism, a social insurance, or a similar environment.
• Good knowledge of the Swiss social insurance system, a real asset.
• Excellent analytical, synthesis, and discernment skills.
• Ease in conducting interviews and managing sometimes sensitive situations.
• Ability to work autonomously while respecting established procedures.
• Very good writing skills in French.
• Mastery of standard IT tools.

Benefits

• An enriching mission within an environment of high public utility.
• Varied responsibilities requiring autonomy and analytical spirit.
• Stimulating activity in contact with diverse human situations.
• A professional and collaborative working environment.

Contact information

If you have other questions regarding this job offer (reference: JN -), contact Loïc Beeri at .

About us

Adecco is the market leader in personnel solutions in Switzerland and in the world. Every day, our teams present at about fifty sites throughout Switzerland ensure the best compatibility between candidates and clients in different professional fields and sectors. Adecco Switzerland is a company of the Adecco Group, the world number 1 in the field of human resources. We aspire to facilitate the professional integration of everyone and employ more than 3.5 million people every day. We recruit, develop, and train talent in 60 countries, and we help companies shape the future of work.

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