Customer Service Specialist

The Logistics & Customer Service team of Red Bull Schweiz is the driving force behind the entire Order-to-Cash process and national end-to-end logistics.

Do you want to become part of this dynamic team, do you love processes and a varied everyday working life? Then you might be exactly the right person for us: as a Customer Service Specialist, you ensure customer service, are responsible for customer orders, and act as a central contact point for various concerns from internal as well as external customers.

YOUR TASKS:

Order-to-Cash process

Your main tasks include the Order-to-Cash process - from the processing of customer orders to invoicing. Receiving customer inquiries, telephone contact with our field staff and customers are also part of this varied field of activity. In doing so, you always act in a service-oriented manner and ensure high customer satisfaction.

Closings & Reporting

Do you love numbers? Perfect: You create sales and customer statistics, transmit monthly Quality Reports to the Headquarter, and actively assist with monthly closings. Furthermore, you perform administrative tasks (SKU, Masterdata) in the area of finished products and promotional material and manage the Customer Profitability Management System.

Projects & Development Opportunities

Stagnation? Not with us! In the customer service area, you are responsible for the continuous improvement process and support the Operations team with various tasks and projects. Furthermore, there is a long-term possibility to develop further in the area of Logistics and to be able to take on additional tasks/projects.

YOUR PROFILE:

Education & Experience: You have a commercial education as well as further training in the field of business administration or comparable and bring at least five years of professional experience, preferably in customer service or sales back office.

Way of working: Proactive, efficient, analytical, and always with team spirit – organization and accuracy are your strengths.

Tools: SAP and MS-Office are not foreign words to you, but tools that you have under control (Excel, PowerPoint, Word). If you have BI knowledge, all the better!

Languages: You are business fluent in German and you bring good oral as well as written skills in English.

We offer an extremely interesting, versatile, and exciting activity, which is also possible in job sharing, as well as a unique company culture in a dynamic, international environment with modern infrastructure and a good working atmosphere.

Fancy a challenge? We look forward to your application, which contains motivation and competencies – and above all, allows us to recognize the personality behind it.

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