Poker CRM & Operations Specialist Online Casino 80-100%

With our four casinos in Zürich, Pfäffikon SZ, St. Gallen and Winterthur as well as the Online Casino, we are the leading casino group in Switzerland. Our versatile offering is complemented by our technology company Swiss Casinos Technology as well as the restaurant George Bar & Grill above the rooftops of Zürich. belongs to the largest Online Casinos. To enable our guests to have a great gaming experience, we rely on first-class and competent product management. Are you our joker and ready to further develop the poker game in the Online Casino? Poker CRM & Operations Specialist Online Casino (a) 80-100% Your game You are responsible for the holistic management of the Player Journey including CRM, direct player communication and segmented poker bonus systems You define, analyze and report relevant KPIs and derive data-based optimization measures You plan and implement product optimizations as well as campaigns in close coordination with the CRM Online Casino team You act as second-level support for complex, player-specific poker inquiries You are responsible for content maintenance in the poker client as well as the operative setup of tournaments You coordinate the cooperation with the Eidgenössische Spielbankenkommission (ESBK) You fulfill the due diligence obligations in the areas of social protection and anti-money laundering You work cross-functionally with the Marketing, CRM, IT and Customer Support teams and are responsible for training as well as know-how transfer Our rules of the game Several years of experience in CRM is an advantage, ideally in Online Gaming You have a completed degree in Business Administration, CRM, Marketing, IT or a comparable field or have corresponding further training You possess sound knowledge in the area of poker as well as a deep understanding of game mechanics and Game Theory You are characterized by strong analytical thinking skills and confident handling of data-based decisions You possess strong communication and presentation skills as well as high initiative and teamwork skills You can communicate easily in the German or English language You have an impeccable reputation (criminal and debt enforcement register) Your playing field We offer extraordinary personalities an extraordinary working environment in which you can contribute and develop yourself. In our attractive office premises of the Online Casino with a large terrace and lake view, a dynamic and collegial team awaits you. In addition to diverse development opportunities, generous social benefits, free parking spaces and paid birthday, other attractive benefits await you! With us, you will encounter flat hierarchies, short decision-making paths and a family-like corporate culture - definitely not a run-of-the-mill job, but with a WOW effect! Lets Play! Are you really in the mood for an exciting game? Wonderful, then we look forward to getting to know you. Our joint game begins immediately or by arrangement. In a first step, we simply need your CV. You are welcome to create a cover letter, but it is not a must-have! Please submit your application exclusively via our online application form. answers your questions gladly. More about our benefits at: jpidce29e57jm jit0731jm jiy26jm