Support Coordinator Field Service (m/f/d)

As Support Coordinator Field Service, you are the central interface between our customers, Field Service, and internal specialist departments. You ensure the smooth running of service and support processes and ensure high customer satisfaction.

Here you will make a difference

• Personnel planning and coordination of maintenance assignments
• Assignment preparation with the customer, the Field Service technician, and ensuring that the correct tools and material are available
• Coordination and ensuring the timely processing of support tickets
• Coordination of assignments with the control and support colleagues
• Checking technical work reports and maintenance reports and identification of quotation requirements
• Calculation as well as creation of quotations for spare parts and assembly services
• Follow-up of quotations until successful completion
• Coordination of interfaces to Project Management, Spare Parts Management, Account Management, and Automation
• Close coordination with Field Service technicians as well as plant managers regarding scheduling and assembly preparation
• Independent order processing including supplier orders, cost control, and customer invoicing
• Recording and planning of training requirements
• Collaboration on administrative tasks and continuous support of the team

What you bring with you

• Technical or commercial basic training, ideally with technical understanding
• Experience in order processing, service coordination, or in technical customer support is an advantage
• Experience in assignment planning
• Experience with CRM (Salesforce 4 Service) and ERP (SAP), proficient in using Microsoft Office products
• Confident handling of commercial processes such as calculation, quotation creation, and cost control
• Strong analytical thinking skills and the ability to set priorities in a customer- and business-oriented manner
• High customer orientation as well as an independent and structured way of working
• Team player with strong communication skills and high flexibility
• Willingness to continuously familiarize yourself with existing and new technologies
• Confident written and oral communication in German, English, and French
• Documents work and processes securely and completely

Where do people love what they do, and are great at it?

At Swisslog, of course! Our teams are the heart of a world-leading data- and robot-driven company, which uses the power of technology to shape the future of intralogistics. The result? We deliver performance and efficiency for our customers all over the world, thereby giving them the decisive advantage in their markets.

Our promise to you

Swisslog is a world full of opportunities. With us, you shape the future of intralogistics with data- and robot-driven automation solutions. In doing so, we create extraordinary added value for our customers.

Join us on this journey and become part of a global company that is proud of its Swiss roots. As a global company, we look forward to the opportunities that are available to everyone in the Swisslog family. Unleash your potential in a team that is united by passion and driven by the OneSwisslog team spirit.

About Swisslog

Swisslog shapes the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that reinvent the world of logistics. We are a team of experts from 50 countries and serve some of the largest and most exciting brands in the world. Together, we implement smart and innovative approaches, including flexible data- and robot-driven automation solutions that transform the supply chain. Join our team and share your unique perspective.

Join us on the journey!

If you believe that a career at Swisslog could be right for you, we would love to hear from you. We look forward to your application!

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