Concierge & Cleaning Supervisor

Concierge & Cleaning Supervisor (a) 100 % Workplace Concierge & Cleaning Supervisor (a) Concierge & Cleaning Supervisor (a) 100 % Workplace Genève Activity rate 100 % Start date Is this you? Do you have an entrepreneurial spirit and place service at the heart of your actions? As a Concierge & Cleaning Supervisor at ISS, you will lead female and male employees, personally take care of clients, and ensure that our services are provided at the highest level. You are responsible for quality, costs, and customer satisfaction. What awaits you Establishment of schedules, intervention planning, and coordination of cleaning agents' rounds Conducting rounds and internal audits to ensure compliance with specifications and cleanliness standards Organization and supervision of specific services (carpet shampooing, high-level window cleaning, floor stripping) Direct intervention in the field to compensate for absences or manage operational emergencies Integration, training in safety protocols, and support for new employees Daily or weekly briefings, transmission of instructions, and staff motivation Management of small works and coordination of subcontractor interventions Follow-up on complaints and client requests. Validation of working hours, management of absences, leave, and follow-up of annual interviews Inventory and ordering of cleaning products, equipment, and consumables (toilet paper, soap, etc.) Checking the condition of the machine fleet (scrubber dryers, vacuum cleaners) and organizing repairs Monitoring satisfaction, collecting grievances, and adjusting services directly with the client Controlling costs related to products and labor to respect budgets allocated per unit Transmission of elements to ensure billing conforms to the services delivered Ensuring compliance with hygiene, safety, and environmental procedures in force at ISS Control of the wearing of Personal Protective Equipment (PPE) and the adequate use of chemical products Supervision and training of new employees What you bring CFC in the cleaning field (cleaning agent, facility agent or equivalent), an asset Continuous training in the cleaning field Proven experience in team management 5 to 10 years of professional experience in the service sector and in cleaning activities Good command of spoken and written French (English, Portuguese or Spanish an asset) Proficiency in IT tools (MS Office) Driver's license, clean criminal record Sense of service, good organization and communication Autonomous, proactive, organized Ready for us? We are ready for you. At ISS Switzerland, we ensure every day the proper functioning and comfort of offices, laboratories, airports, production sites, stations, schools and hospitals. Our more than 14'000 female and male employees create, throughout Switzerland, living spaces in which more than one million people feel good and can thrive on a daily basis. ISS is synonymous with innovation, quality of service and proximity to customers. A leader in our market, we offer stable jobs, varied development perspectives and a corporate culture based on esteem, occupational safety and responsibility - materialized by five dedicated programs, more than 200 training and development courses, as well as by the systematic use of sustainable products and solutions. About us Employee testimonials Your contact Thomas Contenta Talent Acquisition Manager Telephone: +41 58 787 80 54 Apply now jpidabeb48ajm jpit0834jm jpiy26jm