ICT Supporter: 100 %

As the largest university in Switzerland, the Universität Zürich offers a variety of attractive positions in various departments and professional fields. With around 10'000 employees and currently 12 professional profiles for apprentices, the university offers an inspiring working environment in cutting-edge research and education. Use your talent and your skills with us. Learn more about UZH as an employer! ### Tasks • Receipt of all inquiries, concerns, and error reports from our users/customers (1st and 2nd Level Support) • Commissioning of software and hardware components • Implementation of the IT User Lifecycle Management (entries, changes, exits) incl. creating and deactivating accounts, permissions, and IT resources • Packaging, testing, and distribution of software • Maintenance of user and permission data • Creation and updating of installation, user, and operator documentation • Coordination of orders with the respective service provider or manufacturer • Participation in IT projects • Close cooperation with the Zentralen Informatik of the university Profile • Completed vocational training as an ICT-Fachfrau:mann with EFZ and several years of professional experience • Good knowledge in the provision of services, user management, and permissions • German native language; basic knowledge of English • Communicative and quality-conscious personality with a high degree of independence, flexibility, and solution orientation • Distinct service mentality and quick comprehension as well as analytical and structured way of thinking and working • High willingness to learn and enjoyment of continuous development