Dispatching Clerk 80% - 100%

We simplify our customers' world through innovative and technological solutions.

The CHROMOS Group AG is an owner-managed Swiss group of companies that develops innovative solutions in the fields of IMAGING, AUTOMATION and LIFE SCIENCE with around 170 employees. Our technologies are used, among others, in the graphic industry, packaging, food & beverage, photo & film, pharma, chemistry, medicine, as well as in research and education.

With locations in Switzerland, Germany, Austria and Sweden, we represent over 90 leading brands and shape the world of tomorrow together with our customers.

To strengthen our Dispatching team in Customer Support, we are looking for a committed and organizationally strong personality as a

Dispatching Clerk 80% – 100%

at our Dielsdorf location, starting immediately or by arrangement.

Your tasks

• As a central hub between customers, sales and service, you ensure a smooth flow of information and coordinate service technician assignments throughout Switzerland
• You support our customers by telephone and in writing in German, French and English
• You plan and coordinate technician assignments, maintenance orders and customer inquiries efficiently and proactively. In doing so, you have the opportunity to actively help shape and continuously optimize existing processes
• You undertake versatile administrative tasks such as clarifications, the preparation of offers, invoicing, contract management as well as the preparation of evaluations.
• Additionally, you are responsible for the international procurement of spare parts as well as their inventory management
• Last but not least, you support the team leadership and our technician teams and thus contribute to a smooth workflow in day-to-day business

What you bring with you

• You have completed basic commercial training and are interested in technical products and contexts
• Experience in Customer Service, in dispatching or in a comparable function
• Very good language skills in German, French and English, Italian is an advantage
• Confident handling of MS Office 365 as well as ideally experience with the ERP solution Navision
• Telephone contact with customers as well as administrative tasks give you joy. In doing so, you convince with a high customer and service orientation.
• You are characterized by organizational talent, independence and an exact way of working.
• Even in hectic situations, you maintain an overview and convince as a resilient, responsible team player
• With your cheerful, sociable and uncomplicated personality, you fit perfectly into our young and motivated team

What you can look forward to

• Plenty of creative freedom in an established Swiss family business
• Flat structures and a collegial, interdisciplinary team
• More than five weeks of vacation, attractive pension scheme and benefits
• Individual further training opportunities and development perspectives
• Team events, shared lunches, company events and much more

Ready for the next step?

Do you feel addressed? Then we should get to know each other. We look forward to receiving your application documents, which you submit via our applicant form.

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