Customer Logistics Specialist 100% (m/f/d)

As a Specialist in Customer Logistics, you are a central contact person for the operational control and coordination of our customer logistics activities with a special focus on Valser Service and the spirits sector. You support our internal and external partners with operational, process-technical, and system-technical issues, ensure smooth processes, and drive their continuous optimization. In doing so, you ensure an efficient flow of information and make a significant contribution to high service quality and customer satisfaction. A central focus of your role is supporting Valser Service with ordering topics as well as ensuring professional and customer-oriented order processing.

YOUR TASKS

• Independent support and coordination to ensure orders with a focus on Valser Service and spirits and coordination within the Customer Logistics Team
• Identification and independent solution of problems in unclear or not optimally defined processes
• Processing, analysis, and coordination of disruptions and problem cases
• Processing of cross-departmental inquiries, especially in connection with Valser Service, finance, sales, inventory changes, and other system-related topics
• Clarification and solution of problems with incorrect orders as well as processing of inquiries from the Customer Logistics area
• Support with various operational and cross-departmental supply chain topics
• Processing and coordination of workcycles as well as orders (Purchase Orders)
• Analysis and rectification of integration and interface errors
• Preparation of delivery plans for spirits promotions, coordination with customers, as well as coordination activities with the planning department
• Close cooperation with internal and external contact persons as well as with customers via email and telephone to ensure a smooth flow of information
• Creation and analysis of reports
• Participation in various projects in the areas of Supply Chain and Commercial
• Building and maintaining contacts with internal and existing external customers
• Support in the implementation of new processes in the logistics back office to increase efficiency and improve the service level towards customers
• Support in process and system testing for Valser Service and spirits

ARE THESE YOUR SECRET INGREDIENTS?

• Completed studies (University/FH) or a comparable education
• At least 3 years of professional experience, ideally in Supply Chain, Logistics, Customer Logistics, or Warehouse Management
• Good understanding of supply chain processes and goods flows
• Good knowledge of SAP S/4HANA; experience in inventory management, order management, and haulage is an advantage
• Knowledge of Salesforce or comparable business applications is an advantage
• Good understanding of system interfaces and integrations
• Experience in analyzing and solving process and system problems
• Experience in dealing with disruptions, problem cases, or in incident management
• Very good MS Office skills, especially Excel
• Independent, structured, and solution-oriented way of working
• Strong communication and stakeholder management skills
• Confident appearance and the ability to handle different interests and demanding situations professionally
• Analytical understanding as well as enjoyment of numbers and complex relationships
• Holistic, conceptual, and networked thinking
• Very good German and French skills in speaking and writing
• English and Italian skills are an advantage

Please apply online and send us your complete application documents including cover letter and work certificates in a single PDF. We do not accept applications via email. Additionally, we do not accept dossiers from recruitment agencies for this position.

At Coca-Cola HBC, we are an inclusive employer that benefits from diversity. We offer equal opportunities for all – regardless of origin, religion, age, disability, sexual orientation, or gender identity. Become part of our team and help promote a culture where everyone feels they belong and contributes to the common success.

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