Senior SAP CRM Technico-functional Consultant

• 16 octobre 2026
• 100%
• Indefinite duration
• Lausanne

Talan is an international technology consulting group. Join an innovative company that values people and technological impact.

Tasks ##

• Contribute to the maintenance and optimization of SAP CRM solutions.
• Ensure the reliability of business processes and data quality.
• Collaborate with teams to improve workflows and user journeys.

Skills ##

• 7 years of experience on SAP CRM and mastery of SAP CRM WebUI.
• Ability to analyze complex issues and document interventions.
• Proficiency with Jira, ChaRM, SAP Solution Manager, and Confluence tools.

Senior SAP CRM Technico-functional Consultant

• Full-time
• Contract Type: Long term contract

Company Description

Talan is an international consulting and technological expertise group, which accompanies and accelerates the digital transformation of its clients through the levers of technology, data, and innovation.

For more than 20 years, Talan has advised and accompanied companies and public institutions in the definition and implementation of their transformation and innovation projects in Switzerland and internationally.

Present on 5 continents in 21 countries, the Group, certified Great Place To Work, has more than 7000 employees.

Equipped with a Research and Innovation Center, Talan places innovation at the heart of its development and intervenes in the fields of technological changes such as Artificial Intelligence, Data Intelligence, Blockchain, to serve the growth of large groups and mid-caps in a committed and responsible approach.

By placing "Positive Innovation" at the heart of its strategy, Talan is convinced that it is by serving humanity that technology amplifies its impact on society as a whole.

TalanSuisse #

Job Description

You will contribute to the maintenance, evolution, and optimization of SAP CRM solutions, ensuring the reliability of business processes, data quality, and integration with SAP S/4HANA. You will intervene across the entire application life cycle, from requirements scoping to production support, in an environment demanding security, compliance, and traceability.

Your missions

• Ensure the corrective, evolutionary, and adaptive maintenance of SAP CRM applications, as well as level 2 and 3 operational support.
• Design, configure, and evolve business processes related to social benefits, particularly around Social Service Management (SSM), Case Management, and Activity Management.
• Intervene on SAP CRM WebUI and the BOL/GENIL technical layers.
• Manage and guarantee the consistency of master data, particularly Master Data and Business Partners.
• Design and maintain business rules using SAP BRF+.
• Ensure the robustness of interfaces and exchanges between SAP CRM and SAP S/4HANA, in collaboration with the relevant teams.
• Analyze incidents, identify root causes, and implement sustainable solutions.
• Participate in the design, development, testing, deployment, and production implementation phases of evolutions.
• Guarantee the quality of documentation, application security, traceability, and compliance of solutions.
• Collaborate with technical and business teams to optimize processes, workflows, and user journeys.
• Contribute to the continuous improvement of applications and knowledge sharing.

Qualifications

• You have at least 7 years of experience on SAP CRM, ideally in complex, critical, and highly integrated environments.
• You master SAP CRM WebUI as well as the BOL and GENIL layers.
• You have proven experience in Master Data / Business Partner, Case Management, and Activity Management.
• You know the Social Service Management (SSM) module.
• You master SAP BRF+, notably the configuration of business rules, functions, expressions, and decision tables.
• You have concrete experience with integrations between SAP CRM and SAP S/4HANA.
• You master application maintenance activities, RUN support, and N2/N3 incident resolution.
• You are comfortable with Jira, ChaRM, SAP Solution Manager, and Confluence tools.
• You are capable of analyzing complex issues, documenting your interventions, and securing application evolutions.
• You speak French fluently, both orally and in writing.

Appreciated additional skills

• SAP CRM or SAP Customer Experience certification.
• Knowledge of SAP application security, authorization management, traceability, and auditability.
• Experience with SAP Middleware solutions and complex CRM/S/4HANA integration projects.
• Knowledge of Standard First, Low Code, and Keep the Core Clean approaches.
• Experience in facilitating Fit-to-Standard workshops.
• Ability to support change and ensure knowledge transfer.
• Experience in a highly regulated environment.

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