Customer Service Representative

Caring for the world – one person at a time. We at Johnson & Johnson believe that health is everything. Our strength in health innovation enables us to create a world where complex diseases can be prevented, treated, and cured. This philosophy unites and inspires us every day, because we are not only there for the big, wide world, but also for each individual. We are pioneers in the distribution of medical devices, implants, and everything needed for wound care. To continue driving our growth course, we are looking for talents who want to actively shape the medical products market with new ideas, passion, and team spirit. As part of our team, you play a decisive role in providing exceptional service to our customers. You are the first point of contact and ensure that they receive the best possible support. Customer Service Representative Your main responsibilities include: Accepting orders from hospitals, doctors, and our field service team· Recording orders, booking consumption reports, and invoicing Quickly processing written and telephone customer inquiries in high quality Processing various customer concerns such as delivery information, communication of arrears, complaint handling, etc. Collaboration with various internal departments (warehouse, supply chain, pricing, sales, product management) Supporting the improvement of quality and accuracy in customer service· Building and maintaining customer relationships Working on various platforms such as Genesys, Sales Force, SAP Supporting the promotion of customer satisfaction, innovation, teamwork, and efficiency· Participating in customer service projects Expressed customer and service orientation Distinct communication skills Solution-oriented and accurate way of working Stress-resistant personality Excellent German language skills as well as an additional national language (French or Italian) are a must, additional language skills in English or another language are an advantage. Very good MS-Office skills Experience with ERP systems, specifically SAP, is an advantage Commercial training is preferred Experience in customer service is an advantage A dynamic, committed team and an excellent corporate climate. Our company places great importance on the growth and development of our team members. If you are looking for a supportive environment that promotes professional development in a global context, you will find excellent opportunities with us. In addition to a range of national and international growth prospects, we also offer a balanced work-life balance, the possibility of working from home, and diverse further training opportunities. Do you feel addressed? Then we look forward to your application! jpid584735bjm jit0626jm jiy26jm