Team Leader IT Service Desk

Today

4600 Olten

IT System Technology

• Permanent position

Office

Salary band

110'000 - 115'000 CHF

01

Future employer ##

yellowshark AG is an established personnel service provider with a strong client portfolio throughout German-speaking Switzerland. Our specialized consultants ensure the best possible match between talents and companies with high quality standards. Benefit from our broad network and exciting career opportunities with sustainable perspectives.

02

Your task ##

• you lead and develop the cross-location service desk team in Aarau, Zürich & St. Gallen and ensure high service quality as well as effective cooperation
• you are responsible for 1st-level support and ensure efficient, solution-oriented processing of malfunctions and inquiries
• you continuously develop our service desk processes, the service catalog as well as the ticketing system and ensure a uniform service understanding
• you automate and standardize operational processes, including device provisioning and software distribution
• you analyze service KPIs, derive optimization measures from them and ensure the continuous further development of our services
• you work closely with internal IT specialist teams as well as external partners and ensure efficient cooperation across all locations

03

Benefits ##

• Participation in external further training
• At least 5 weeks vacation
• Modern workplace
• Regular team-building measures and company events
• Structured and accompanied onboarding
• Responsible activities

04

Your profile ##

• you bring several years of experience in the service desk or IT support and have already been able to gain leadership experience
• you bring experience in the optimization of service processes as well as in handling ticketing systems and ideally work according to ITIL
• you enjoy developing teams, promoting employees and establishing a service-oriented culture
• you can convey complex technical topics understandably and, in addition to your strategic view, also bring a hands-on mentality
• you are strong in communication and actively promote cooperation with different stakeholders and locations
• you bring training in the field of informatics and ideally have further training in IT service management (e.g. ITIL)

05

Things to know ##

Our approach is oriented towards a holistic examination of your documents, which is why we rely on the completeness of your dossier (CV with photo, certificates, diplomas). If suitable, we will attempt to examine your perspectives in more detail in an interview, in order to also be able to make further job offers. Stand out, excel and shape your success with us. Your future is our incentive!