Customer Care Agent

Customer Care Agent (m/w/d) The ALSO Schweiz AG belongs to the ALSO Holding AG (Emmen, Schweiz). Around 4000 committed employees are active in the ALSO group in 30 European countries as well as in a total of 144 countries worldwide. As a leading international technology provider for the ITK industry, ALSO offers attractive job content with a lot of personal responsibility and strong networking as well as individually oriented development opportunities. Flexible, enthusiastic specialist and management staff with innovative power, initiative and intercultural competence are welcome in our dynamic environment. Using technology to make people's lives better! Become a part of our team immediately or by arrangement. What you will do: You are the first point of contact for our customers and ensure customer satisfaction You record telephone and written orders, credits and invoices You provide information on prices and availability of products and our E-Shop You are responsible for clarifying returns and processing complaints You process new customer applications and manage customer master data You process, correct and check open orders You also perform general administrative tasks (e.g. internal/external mail processing) You work on site (e.g. at the reception) as well as in the home office You continuously optimize processes and deepen product knowledge What you bring: You have a commercial basic training or corresponding further education and have several years of professional experience You are familiar with MS Office and have already gained initial experience with CRM systems or SAP You are independent, exact in execution and accustomed to a service-oriented way of working You are a proactive, friendly and resilient personality with a good sense of numbers You communicate clearly, work reliably and independently and are a real team player You have a good understanding of processes and place value on exact execution of your tasks You are curious, open to new perspectives and think ahead You are able to grasp complex technical processes and quickly get started You have a good networked and structured way of thinking You have good oral Swiss German skills (Italian skills are an advantage) What to expect: Varied activities in an internationally oriented company Appreciative you-culture in a motivated team that lives together Possibility of home office and workation Modern office space with FlexDesks in different zones Needs-based training and further education internally and externally NBU & KTG premium takeover by the employer Pension fund contributions 60/40 distribution and no coordination deduction Free parking and a personal restaurant with varied menus Special conditions and employee discounts with various cooperation partners Have we sparked your interest? Then we look forward to your complete application. jpid64734cdjm jit0728jm jiy26jm