Lead Customer Service Operations (m/f)

Today

2540 Grenchen (Hybrid)

Key Account Management / Field Service / Sales Management

• Permanent position

Hybrid

Salary band

105'000 - 120'000 CHF

01

Future Employer ##

For a client, we are looking for a committed leader for administrative customer service who, together with a team, creates an outstanding customer experience. In this position, service quality, process optimization, and team development are actively driven forward, while at the same time managing day-to-day business with clear priorities. The company offers flexible working models, creative freedom, and an open corporate culture with flat hierarchies.

02

Your Task ##

• Strengthening service orientation and personal responsibility within the team
• Ensuring efficient processing of customer inquiries with high quality
• Leadership and further development of around ten employees
• Identification of improvement potential and derivation of concrete measures
• Participation in projects

03

Benefits ##

• Participation in external further training
• Flat hierarchies
• Flexible working hours
• Progressive employment conditions
• Guaranteed hybrid or home office work
• At least 5 weeks vacation
• Modern workplace

04

Your Profile ##

• Successfully completed commercial training
• Several years of leadership experience
• Experience in a similar environment is advantageous
• Strong process orientation and proactive implementation strength are important
• High customer orientation and resilience in hectic situations

05

Things to Know ##

• Responsible leadership role in a committed service team
• Home Office is possible
• Flat hierarchies and a high degree of personal responsibility
• Active participation in cross-departmental projects and initiatives
• Flexible working time models and individual further training opportunities