Claims Specialist Claims Center Bern (m/f/d)

Welcome to your future! Colleagues in 215 countries and territories. Together on the way to rethinking insurance every day - and shaping the future for everyone. Welcome to a strong community where you make a difference from the very beginning. Together we continue to develop! Claims Specialist Claims Center Bern (m/f/d) 136768 | 80 - 100% | Oerlikon, Zürich | Hybrid Does the thought of personally supporting customers with motor vehicle damage and quickly providing security motivate you? Would you like to find pragmatic solutions together with the vehicle expert team at the Help Point and actively manage the claims process on-site? In this role, you are part of the Claims business unit at the Help Point, Wankdorf, BE at Zurich Schweiz. As a claims specialist, you are the first point of contact for customers with motor vehicle damage and, together with the vehicle expert team, ensure fast, uncomplicated solutions. You process claims independently, initiate immediate measures, and ensure a smooth process on-site - if necessary, also at other locations What awaits you * You receive claim reports by telephone and are the first point of contact for our customers * You organize and coordinate immediate measures to ensure fast and effective solutions * You independently process claim cases in the motor vehicle, private liability, and household insurance sectors and ensure a high quality of service * You work closely with internal and external stakeholders to achieve the best possible results for our customers * You contribute actively to the optimization of our processes and the further development of the claims center What distinguishes you * Commercial or equivalent training as well as several years of commercial professional experience, ideally in the insurance industry * Very good oral and written expression skills in German, any additional language is an advantage * Resilient and solution-oriented personality with a strong customer and team orientation * Efficient and proactive way of working characterized by a high degree of personal responsibility * Enjoyment of telephone customer contact and working in a dynamic team Good to know Part-time or full-time: 80 - 100% Place of work: [Wankdorf, Bern](< >) Start of employment: from or by arrangement Travel activity: None Hybrid working: up to 40% Everything regarding your application You can apply to us directly online in a first step - for this you only need your CV. Further information about the application process can be found [here](< >). We value an efficient and appreciative application process. The Talent Acquisition Team reviews your application personally, without the use of artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: meaningful feedback is based on personal exchange. For this position, we do not work with recruitment agencies. Unsolicited applications will neither be considered nor remunerated. Do you have any questions? Victor, Talent Acquisition Consultant, is available to you at gladly. j4id10438463jm j4it1042jm j4iy26jm