Career changer Customer Companion for frequency recording

Move Switzerland with us.

Career changer Customer Companion for frequency recording

Olten

01.03.2027

50%

104201

This is what you can look forward to.

As a Customer Companion for frequency recording, you will be in direct contact with our passengers and determine their travel behavior. A varied, four-month paid part-time training (50%) awaits you, in which you will be trained in theory and practice. Our training locations are Olten or Zürich Altstetten. After successful completion of the examination, you will work nationwide in shift operations as a Customer Companion with a part-time workload (50%), whereby the shifts always begin and end at the same training location. The Customer Companion career path offers you interesting development opportunities such as the four-month training to become a Customer Companion for ticket inspection or the eight-month training to become a Customer Companion. As a Customer Companion for frequency recording, you contribute to our great goal: enthusiastic customers.

You see irregular working hours and shift work as an advantage, as you can enjoy your free time while others are working. Night and weekend work is additionally compensated by us, for example with an hourly wage supplement of 16 Franken for Sunday work. For night assignments, you receive time supplements of 10 to 30%, which enables you more free time.

Benefits such as a free GA, discounted travel abroad -- also for the family -- can be found on our website under Benefits. (https://company.sbb.ch/de/jobs-karriere/arbeiten-bei-der-sbb/benefits.html)

Learn more about the profession (https://company.sbb.ch/de/jobs-karriere/berufswelten/bahnberufe/kundenbegleiter-in-frequenzerfassung.html) in the recorded information event (https://company.sbb.ch/de/jobs-karriere/berufswelten/bahnberufe/kundenbegleiter-in-frequenzerfassung.html#informationsveranstaltungen).

This is what you can move.

• As a Customer Companion for frequency recording, you are in direct contact with our customers and accompany them on their journey. You survey our passengers about their travel route and their tickets to determine travel behavior.
• You record the collected data in an electronic device.
• You inform customers about their journey, ensure travel comfort, and direct customer flows.
• In a very varied professional everyday life, you move Switzerland with team colleagues assigned anew daily.
• Thanks to the precisely timed duty roster, you can go into your well-deserved evening off punctually and without further tasks or emails.

This is what you bring with you.

• You are communicative, open-minded, and characterized by your friendly interaction with people as well as your strong customer orientation. With your very good communication and conflict skills, you contribute decisively to a positive customer experience.
• We rely on cooperation and team spirit to master the tasks that are sometimes physically demanding.
• You have a flair for numbers, a rapid grasp, and a strong sense of responsibility. You work efficiently and precisely, master digital work tools, and are ready to work in shift operations.
• You have completed an apprenticeship (at least two years) or Matura. Your motivation is more important to us than the industry you come from.
• You have very good German skills (level C1) and can already communicate in French or English. In addition, you bring the willingness to acquire a language diploma (level A2) within two years: French or English.
• In the application process, we will require a current criminal record extract and debt enforcement register extract from you (not older than 3 months). The document can be ordered upon invitation to a personal meeting.

Your salary and your benefits.

The classification during the second training is based on the function and age. More about the specific salary for this role can be found under Career changer (https://company.sbb.ch/de/jobs-karriere/einsteigen-bei-der-sbb/quereinstieg.html).

How to succeed in the entry.

That you want to move Switzerland with us is the greatest motivation for us. Therefore, we waive a motivation letter for this position. If you would still like to tell us your motivation, you still have the opportunity to do so in our application tool.

Doing great things is easier with "du". That begins with your application.

For this position, we do not accept dossiers from personnel agencies.

About the position

Tim Hauser, Team Leader Customer Companion
Telephone +41 51 281 24 99