Customer Support Representative

Customer Support Representative Introduction For over 25 years, SEVECO Software AG has been developing practical ERP and PPS solutions for SMEs in the metal industry. Our modular software enables companies to control their business processes simply, efficiently, and individually. As an industry solution "from manufacturing for manufacturing," we combine sound expertise with modern software development and accompany our customers in a partnership-based manner in optimizing their processes. What makes us special: We are a small, dedicated team with a lot of passion for what we do. With us, the personal contribution of each individual counts – and that is exactly what makes the difference. We create an environment in which collaboration is enjoyable and in which we make a difference together every day. To strengthen our team, we are looking for, by agreement, a Customer Support Representative (m/f/d). Your tasks Training in our SEVECO ERP software (training-assured) Support of our existing customers (on-site / online) Update installation & training of customers (on-site / online) Independent planning and execution of appointments Creating tasks for development based on customer needs Supporting the project managers in project realization Your profile Successfully completed basic technical training Further training towards business processes is an advantage Professional experience in the field of AVOR or production management is desired Strong communication skills, teamwork, and a strong customer orientation Analytical thinking as well as independent and structured working methods Solution-oriented thinking, discretion in handling customer data Technical understanding and interest in ERP and PPS systems What we offer Flexible working hours and a high degree of independence Option for home office after successful training Long-term employment and good social benefits Flat hierarchies and short decision-making paths Opportunities to advance to a full project manager Become part of our team and shape the future of the metal industry with us! jpid35e38eajm jit0624jm jiy26jm