Dispatcher Emergency Dispatch Center 144/118

Dispatcher Emergency Dispatch Center 144/118 Multitasking, responsibility, meaningfulness - Welcome to the largest emergency dispatch center in Switzerland! To reinforce our team, we are looking for a networked-thinking, committed personality as of 1 October 2026 or by arrangement. Dispatcher Emergency Dispatch Center 144/118 Schutz & Rettung Zürich (SRZ), as a service department of the Security Department, unites the professional and militia fire departments, medical services, and the emergency dispatch center (ELZ) for the emergency numbers 144 and 118. Furthermore, civil protection, fire police, and a training center with an affiliated Higher Vocational School for Rescue Professions (HFRB) belong to the largest civilian rescue organization in Switzerland. Intervention and prevention units protect and rescue people, animals, assets, and the environment around the clock in the city of Zürich, at Zürich Airport, and in the agglomeration. Tasks You dispatch the rescue services in the cantons of Zürich, Schaffhausen, Zug, as well as Schwyz, while applying the legal and operational requirements You alarm the fire departments and civil protection in the canton of Zürich as well as numerous other specialist institutions, the large animal rescue service, etc. You maintain an overview of all rescue forces in operation as well as the free resources available to you for further alarms You recognize underserved areas in the dispatch area and react to them proactively and adequately to ensure rescue service provision at all times You communicate clearly, friendly, and goal-oriented and maintain a partnership-based and solution-oriented cooperation within the emergency call center and with our partners Profile A completed training as Dipl. Rettungssanitäter*in HF Operational experience in the dispatch area of our emergency call center as well as knowledge of the legal foundations of the rescue system The ability to assess situations correctly based on facts, draw the right conclusions from them, make decisions, and derive conscious actions from them (triage, prioritize, define boundaries) A confident appearance, a team-oriented way of working, as well as pronounced communication strength and dispatching skill We offer A challenging, exciting activity in a dynamic environment at the interface with the emergency forces on the front line A sound training and induction into the function of Dispatcher 144/118 The possibility to attend the course Dispatcher Emergency Call Center with federal FA A top-modern workplace at Zürich Airport with the best transport connections and infrastructure (public transport, shopping, services, fitness, etc.) Attractive employment conditions with extensive fringe benefits as well as various discounts and offers as an employee of Schutz & Rettung Zürich Interested? At SRZ, you won't find a job off the shelf! Are you ready to take responsibility and be the initial part of the rescue chain for over 2 million people? Seize the opportunity to become part of the largest emergency call center in Switzerland. If you have any questions, please contact: Poschung, Team leader, Tel. Write an E-Mail (<>) Reference No. 49536 jpidd1d3b1bjm jit0627jm jiy26jm