Reservations Agent

Become part of our team! Reservations Agent 60% (m/f/d) The ibis Styles Luzern City is centrally located in Luzern, just a few minutes' walk from the Old Town, Lake Lucerne and the main sights. Our guests are business travelers, holiday guests, families and tour groups from all over the world. As part of Accor, one of the world's leading hotel groups, we offer our employees an international working environment, attractive benefits and diverse development opportunities. To strengthen our team, we are looking for a committed personality as of immediately or by arrangement as: Reservations Agent 60% (m/f/d) Your tasks • Telephone and written acceptance as well as processing of individual and group reservations • Creation and follow-up of group offers • Preparation and coordination of group arrivals • Control of reservations, arrival lists and market segments • Application and implementation of the hotel's pricing and sales strategy • Maintenance and updating of reservations in the various booking systems • Processing of reservations via the Accor booking systems • Carrying out regular follow-ups on open offers and reservations • Close cooperation with reception, sales and the operational departments • Control and processing of commission statements • Sale of overnight stays and additional services • Ensuring and compliance with Accor standards • General administrative work within the reservations department Your profile • Completed training in hospitality or a comparable training • Initial professional experience in reservations, at reception or in a similar position • Very good German and English skills in speaking and writing; further languages are an advantage • Enjoyment of sales and contact with international guests and business partners • Independent, reliable and precise way of working • Strong service and customer orientation • Teamwork skills, flexibility and a friendly appearance • Good knowledge of Microsoft Office • Knowledge of Opera Cloud, or the Accor reservation systems are an advantage What we offer • A workload of 60% • Regulated working hours from Monday to Friday • A varied and responsible activity • A motivated and international team • Good development and promotion opportunities within the Accor group • Individual further training opportunities via the Accor Academy • Worldwide hotel discounts with the ALL Heartist Card • Attractive employee benefits and discounts Have we aroused your interest? Then we look forward to receiving your complete application documents including CV, work certificates and possible start date.