Customer Service Advisor / Service Advisor 100%

You understand cars. And you understand people.

Customer Service Advisor / Service Advisor (m/f/d) 100 %

Multiple positions in the Canton of Aargau | Start immediately

Do you keep an overview even when several customers want something from you at the same time, the workshop is full, and the next collection appointment is already approaching?

Then this position could be exactly the right one for you.

For several modern garage businesses in the Canton of Aargau, I am looking for experienced Customer Service Advisors and Service Advisors. We are looking for specialists who understand their craft, enjoy working with customers, and remain calm and solution-oriented even in hectic situations.

Your tasks

As a Customer Service Advisor, you are the important link between the customer and the workshop. You ensure that the customer knows what needs to be done to their vehicle, and that the workshop can work efficiently.

Your tasks include:

• You receive and assist customers personally, by telephone, and digitally.
• You receive vehicles and create the corresponding repair and service orders.
• You coordinate appointments and ensure that the workshop is well-utilized.
• You explain technical work understandably and inform customers transparently about costs and repairs.
• You recognize additional service needs and approach customers professionally about them.
• You assess repairs and can estimate how much time a task requires in the workshop.
• With your specialist knowledge, you can think along with technical questions and, if necessary, also create an initial diagnosis.
• You use modern digital tools and are open to new technologies and AI applications.

What you bring with you

You have completed training as an Automobil-Fachmann/-frau EFZ, Automobil-Mechatroniker/-in EFZ, or a comparable training in the automotive industry.

In addition, you already have experience in customer service or as a service advisor and are familiar with the processes of a Swiss garage business.

What is important to us:

• Experience in customer service or service
• Good technical knowledge in the automotive sector
• Enjoyment in contact with customers
• Confident and professional appearance
• Organizational talent and a structured way of working
• You keep an overview even under stress
• You enjoy working in a team and think in a solution-oriented manner
• Good German skills

What awaits you

You can expect modern garage businesses with varied tasks, direct customer contact, and responsibility. Depending on the business, different brands, structures, and development opportunities await you.

If you want to contribute your experience in customer service and have no desire for stagnation, I look forward to your application.

Apply now – uncomplicated and fast.

Important: This position is expressly not aimed at career changers. We are looking for a proven specialist with automotive training, experience in customer service, and practical experience in the Swiss automotive industry.

Applications from candidates residing in Switzerland will be considered.

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