Field & Onsite Technician 100% (m/w/d)

100%, Try & Hire

by arrangement

Bern

Informatics

Your tasks ##

• Support with the semi-annual inventory and ensuring correct stock management
• Installation, configuration, preparation, and secure wiping of hardware as part of staging
• Management, updating, and maintenance of the hardware and device inventory
• Execution of onsite assignments for fault analysis and sustainable resolution of technical problems
• Provision, installation, and management of desktops, notebooks, and various peripheral devices
• Execution of the first login as well as the setup and handover of notebooks to employees
• Exchange, installation, and commissioning of hardware and other IT components at the customer's location
• Organization and management of IT material in the stockroom
• Independent processing, analysis, and resolution of onsite and remote incidents in 1st and 2nd level support
• Execution of hardware repairs and exchange of defective components at the customer
• Analysis and troubleshooting of hardware and system faults
• Support with general technical support requests and user problems
• Planning, coordination, and execution of repair and service assignments
• Execution of unpacking, installation, and deployment services directly at the customer
• Support the Service Manager with operational tasks as well as with technical and organizational questions
• Ensuring customer-oriented, efficient, and professional service delivery on site

Our requirements ##

• Completed training as an IT-Technician EFZ or a comparable qualification
• Experience in the field of IT support, especially in the onsite and field service environment
• Good experience in 1st and 2nd level support directly at the customer on site
• Experience in professional troubleshooting and in independent fault resolution at the customer
• Good knowledge in the area of network and basic understanding of network components and technologies
• Profound knowledge in the repair, maintenance, and error analysis of desktops, notebooks, and peripheral devices
• Process-oriented, networked, and solution-oriented way of thinking
• Strong organizational talent as well as a reliable and conscientious way of working
• High customer and service orientation as well as professional and friendly communication
• Good interpersonal skills and enjoyment of direct customer contact
• Independent, flexible, and structured way of working
• Teamwork skills as well as willingness to take on responsibility
• Driver's license category B as well as mandatorily a private vehicle
• Good German and English skills in spoken and written form
• Willingness for flexible onsite assignments and repair assignments at customers
• Willingness for a 7x24 on-call service