Customer Success Manager 100% (m/f/d) Zurich ZH

• 31 juillet 2026 • 100% • Indefinite duration • Kloten We are looking for a Customer Success Manager 100% (m/f/d) Zurich ZH ### Your area of responsibility • Management and development of existing clients with a focus on long-term partnerships as well as active communication with our clients and their decision-makers on site • Ensuring high customer satisfaction throughout the customer journey • Identification of up-selling and cross-selling potential in close collaboration with the sales team • Analysis of customer needs and definition of concrete measures to optimize services • Coordination and harmonization between clients, operations, and specialized internal departments • Preparation and analysis of reports as well as presentation of relevant key indicators Your profile • Experience in Customer Success, key account management, or in the field of sales • You have experience and expertise in gastronomy, catering, or hospitality • Deep understanding of customer needs and business contexts • Communicative personality with fluent German and a very good level of English as well as a confident and professional presentation towards internal and external stakeholders. • Structured and autonomous working method • Affinity with numbers and experience in KPI management • Enjoyment of regular contact with customers as well as interest in demanding customer relationships You will work in a committed and warm team in our beautiful and modern service center in Kloten, directly at our clients' sites, or via teleworking. Your advantages • Various development and career possibilities - also internationally • Modern Learning & Development program for the internal training of our employees • Support for external training • Family-friendly and regular working hours* (Monday to Friday, no work on weekends or in the evening) • Part-time positions are possible at all levels • 16 weeks of maternity leave / 2 weeks of paternity leave (compensation level above the mandatory requirement) • Purchase of leave days with a generous contribution from the employer • Possibility of teleworking and free parking for our employees in the service centers • Certified Friendly Workspace since 2015 for the systematic management of health in the company • Supplementary accident coverage above the mandatory requirement For any questions regarding the recruitment process, Christian De Buck, HR Business Partner, will be pleased to inform you. Who we are With the sector brands Eurest, Scolarest, Medirest, Eurest Services, Rapport Guest Services, Compass Consulting and Compass Catering, we, Compass Group (Suisse) SA, operate in corporate catering, event catering, as well as in the field of reception and hospitality services. As a member of Compass Group PLC, the global leader in the Foodservice sector - with more than 580,000 employees in approximately 30 countries - we skillfully combine international competence and local anchoring, bringing people together through our passion for contemporary cuisine and the creation of a unique hospitality atmosphere. Our recruitment process Thank you for your online application! We review your documents with great interest, check everything carefully, and then perform an initial selection from all applications. Then, we will contact you and keep you informed of the next steps. The stages of the personal interview process follow one after another like a 4-course menu: