ICT Senior Supporter (m/w) 100%

07.06.2026 4133 Pratteln IT Support • Festanstellung Office Lohnband 85'000 - 100'000 CHF Potenzial (2-3 Jahre) bis 3'000 CHF 01 Future Employer ## On behalf of our client, an exciting company from the canton of Basel, active in the field of medical technology, we are looking for a skilled and inquisitive ICT Senior Supporter (m/w). Are you looking for your next challenge? Then we look forward to receiving your application documents. 02 Your Task ## • You provide 1st and 2nd level support across the entire IT service portfolio • You receive and process incidents and service requests to ensure complete customer satisfaction and within the SLA • You coordinate disruptions and concerns that cannot be resolved in the service desk with application managers, external partners, and suppliers • You create and maintain knowledge base articles and instructions • You actively work on the further development of IT support processes and customer satisfaction • You work on interesting digitization projects 03 Benefits ## • Participation in external training courses • Good public transport connection • At least 5 weeks of vacation • Modern workplace • Regular team-promoting measures and company events • Structured and accompanied onboarding 04 Your Profile ## • You have initial experience in the area of 1st or 2nd level support. • You are interested in IT and applications • You are familiar with the Microsoft product range (Windows 10, Office including Teams and SharePoint) • You have a high customer orientation and always keep an overview and a cool head • You communicate fluently in German. French and English are an advantage 05 Worth Knowing ## • Interesting and challenging activity in a motivated team • Developable and independent work • Modernly equipped workplace with contemporary infrastructure • Good and contemporary employment conditions