Dialog & Feedback Specialist

Dialog & Feedback Specialist (60%-100%) Do you want to get involved? We give you room to maneuver. Do you think ahead? We support you in doing so. Together we shape the future for our customers! Interested? We look forward to meeting you! With your work, you strengthen the open, respectful, and trusting dialogue between the IV-Stelle Bern and its stakeholders. With empathy and a structured way of working, you help to professionally process feedback, responses, and complaints, thereby continuously improving the quality of our services. What you can achieve with us You receive feedback, responses, and complaints and coordinate their processing with the responsible specialist departments. You conduct demanding telephone, written, and, if necessary, personal conversations with customers and other stakeholders. You draft target-group-oriented and understandable response letters in cooperation with the responsible specialist departments. You clarify complex issues and coordinate cooperation between the involved offices. You check and triage reports regarding suspected insurance abuse and forward them according to the applicable processes. You support customer surveys as well as the evaluation of feedback for the further development of our services. Which skills are important to us Completed vocational training EFZ and several years of professional experience in telephone and written customer contact as well as in handling demanding customer concerns or complaints. Very good written expression skills as well as the ability to convey complex issues understandably and in a target-group-oriented manner. Strong communication skills, empathy, as well as a professional approach to demanding conversation situations. Structured way of working as well as strong service and solution orientation. Further training in the field of customer service, conflict management, or a comparable area relevant to the function is desirable. As a bilingual company (German/French), good French skills are an advantage. Benefits Working time: Annual working time (42 hours / week), possibility to work part-time as well as mobile, paid breaks Vacation: At least 25 days of vacation annually, from the 45th year of age 28 days and from the 55th year of age 33 days. Possibility of unpaid leave Salary: Cantonal salary system, gender-neutral and comprehensible salary policy. Full salary during parental leave, military, civil protection, as well as civil service Social insurance: Above-parity participation in the contributions to the Bernische Pensionskasse, assumption of half of the premium for non-occupational, supplementary accident, and daily sickness benefits insurance Education and Further Training: Financial and / or temporal participation in education and further training projects Health: Ergonomically equipped workplaces, free fruit, discounted meals in the in-house restaurant, relaxation room, in-house massage possibility, participation in fitness activities as well as rental bicycles Does this fit you? Then get to know us! We look forward to your application. For information, Livio Terribilini, HR-Berater is available to you. jpide5a1980jm jit0832jm jiy26jm