Customer Support for Practice Software in Veterinary Practices

Customer Support for Practice Software in Veterinary Practices (80–100 %) Customer Support for Practice Software in Veterinary Practices (80–100 %) ???? Location: Zürich / Remote About us ???? We are the market leader for practice management systems in veterinary clinics and veterinary practices. With our innovative software solutions, we help our customers make their daily processes more efficient, simpler, and more transparent. ???? As we continue to expand our team, we are looking for additional reinforcement in the area of customer support, training, and software implementation. You will accompany our customers in the optimal use of our software – from implementation and data migration to ongoing support. Your tasks ???? Customer Support and Consulting Analysis and solution of application problems via telephone, e-mail, or remote maintenance Practical consulting for the optimal use of our software in everyday work Recording customer feedback and passing it on to the responsible internal teams ???? Training and Customer Care Accompanying practice teams during the introduction of new functions and workflows Creation and maintenance of training documents and assistance Personal support of our customers on-site and online ???? Software Implementations and Migrations Support during the takeover and migration of existing practice data Coordination and execution of tests before the production start Ensuring a smooth transition to our software Your profile ???? Professional Qualifications Experience in customer support, software support, or in training users is an advantage Good IT user knowledge and interest in digital solutions Experience from a veterinary practice or veterinary clinic is a plus – for example as a Veterinary Assistant or former Veterinary Assistant Understanding of the processes and needs in everyday practice life is particularly welcome ???? Language Skills Very good German skills in speaking and writing Good ösisch skills in speaking and writing ???? Personal Skills Patience and skill in the understandable communication of software functions Solution-oriented, structured, and independent way of working Enjoyment of teamwork and exchange with customers Willingness to travel within Switzerland What we offer ???? A varied activity in a growing company ???? Direct contact with veterinary practices and veterinary clinics throughout Switzerland ???? Comprehensive training in our software solutions ???? A motivated team with short decision-making paths ???? Further training opportunities and individual development opportunities ???? The opportunity to actively contribute to the further development of our products and services ✉️ Do you want to strengthen our team and support veterinary practices in the digitalization of their daily work? Then we look forward to your application!Customer Support for Practice Software in Veterinary Practices (80–100 %) jpidd29b835jm jit0729jm jiy26jm