Telephone Advisor

Job Description ##

Join a dynamic team at the heart of the Direction générale de la fiscalité! Do you want to discover the inner workings of taxation while joining a large team serving the general interest? We are looking for motivated employees to join the administrative division in charge of internal support and user activities, the efficient transformation of incoming flows, determining taxation decisions, and establishing tax communications. By participating in varied activities, you will have the opportunity to acquire solid basic skills in taxation and contribute to missions essential to the community. Whether you are a beginner or already experienced, your curiosity and desire to learn will make the difference!

Join us and build a meaningful career within the telephone call center.

Responsibilities ##

• Receive and analyze requests from taxpayers, natural persons and legal persons or their representatives, as well as requests from employers.
• Analyze their tax situation, provide information on taxation in writing or orally (telephone, email), and answer their questions on directives, liability, the preparation of the tax return, general instructions, deadlines, and summons.
• Grant payment plans based on the analysis of the taxpayer's situation in accordance with circulars and by delegation of operational competencies.
• Assist users regarding the installation on all micro-computer operating systems and the use of applications.
• Detect users in difficulty and intervene in support.

Qualifications ##

• CFC as a customer relations agent or commercial employee or a title deemed equivalent.
• 2 years of confirmed experience.
• Excellent listening and communication skills.
• Good stress management.

The communication of any criminal records is required for this position.

Join us and contribute to the proper functioning of the State in an activity that makes sense!
For more information, the job description is available here.
Questions? Ms. Martine Bataillard, Head of the telephone call center, will be happy to inform you at 021 316 18 89.

WHO ARE WE? ##

With nearly a thousand employees, the Direction générale de la fiscalité (DGF) brings together the Administration cantonale des impôts and the Registre foncier. Our missions are essential to the proper functioning of the State and consist, among other things, of taxing taxpayers and collecting tax revenues that represent more than half of the budget of the State of Vaud. We thus contribute, indirectly, to education, social security, health, transport, and many other public services. Furthermore, with the Registre foncier, we record and disseminate all information relating to the ownership and land rights of plots and buildings.

By joining the DGF, you will discover a varied, dynamic environment with a strong desire to be as close to the population as possible.

For more information, click here to consult our site.

Why join the State of Vaud? ##

The State of Vaud offers a great diversity of jobs and opportunities for evolution. The working conditions are guided by the themes of equality, inclusion, sustainability, and professional ethics in an environment conducive to work-life balance.

To find out more about our benefits, visit our Etat employeur page.