Administrator Support Social Services (a)

Working for the canton of Luzern means helping to shape the future - that of the canton, its inhabitants, and not least your own. More than 7'000 employees in 200 different professions contribute to the excellent quality of life in our canton every day. The Asyl- and Flüchtlingswesen (DAF) department of the Health and Social Department is responsible for the strategic and operational management of asylum and refugee services in the canton of Luzern. With around 400 committed employees, the DAF ensures not only accommodation and care but also social assistance for persons from the asylum and refugee sector and promotes their integration into society and the labor market. The «a» in the job title stands for «all». The canton of Luzern stands for diversity and variety. Administrator Support Social Services (a) # 80% - 100% | Luzern ## Do you want to support people in challenging life situations and at the same time utilize your administrative strengths? We offer you a varied task with meaning, responsibility, and close contact with people from different cultures. Your tasks • At the reception and on the phone, you are the first point of contact for clients, external offices, and ensure a friendly, professional, and solution-oriented initial contact. • As an important interface function, you support social workers in various administrative tasks and are responsible, for example, for cash payments for clients (including cash and monthly closings). • You carefully maintain and update digital client data and ensure that changes such as moves or births are correctly recorded. • Through evaluations in the database, you keep an eye on important deadlines for social workers, for example, when registering for playgroups. • In self-conducted conversations, you support clients in administrative matters and in applying for social assistance. Your profile • You have completed a commercial basic training and have already gained professional experience in administration; experience in social work is an advantage. • You are skilled in handling digital work tools; additional language skills in English, French, or other languages are a plus. • You work independently, carefully, and structured and maintain an overview even in a varied and sometimes hectic workday. • You convince with your open, empathetic, and service-oriented nature and appreciate contact with people from different cultures. • Even in demanding conversation situations, you act confidently, respectfully, and in a solution-oriented manner. Health and Social Department Asyl- and Flüchtlingswesen department Armin Omahic Team leader Administration Support +41 41 469 41 91 https://daf.lu.ch/